Improving Service Level Engineering - An Intuitionistic Fuzzy Approach (Hardcover, 1st ed. 2018)

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

General

Imprint:	Springer International Publishing AG
Country of origin:	Switzerland
Series:	Fuzzy Management Methods
Release date:	July 2017
First published:	2018
Authors:	Roland Schutze
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	195
Edition:	1st ed. 2018
ISBN-13:	978-3-319-59715-7
Categories:	Books > Computing & IT > General theory of computing > Mathematical theory of computation Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Science & Mathematics > Mathematics > Applied mathematics > Mathematics for scientists & engineers
LSN:	3-319-59715-9
Barcode:	9783319597157

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