Customer Service and the Imitation of Christ (Paperback)

An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with "The Customer from Hell," overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized. You may never look at customer service the same way again...

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	February 2012
First published:	February 2012
Authors:	Ron Johnson
Dimensions:	216 x 140 x 7mm (L x W x T)
Format:	Paperback - Trade
Pages:	136
ISBN-13:	978-1-4681-6205-9
Categories:	Books > Humanities > Religion & beliefs > Aspects of religions (non-Christian) > Religious experience > General Books > Religion & Spirituality > Aspects of religions (non-Christian) > Religious experience > General
LSN:	1-4681-6205-5
Barcode:	9781468162059

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