An unemployed professor accepts a job in a customer service call
center and embarks on a spiritual journey... Do you find it hard to
get good service when you call an 800 number? Written with humor
and honesty, this book explains what's happening on the other end
of the line. But it also offers solutions. The author appeals not
only to customer service representatives (CSRs) but also to anyone
who works with people. He shows how even the most mundane job can
become an adventure if you practice the "Three-Way CSR
Conversation" and let God serve others through you. He offers
advice in dealing with "The Customer from Hell," overcoming
resistance from the back office, working under extreme time limits,
and maintaining self-esteem when your every word is recorded and
criticized. You may never look at customer service the same way
again...
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
