For the past 25 years, Ron Parker has lectured, written and
consulted in the field of Business Operations Improvement. The
articles in this book are a brief digest and sample of the most
valuable lessons learned on such topics as: Metrics - Technology
Integration - Accountability and Motivation - Roles &
Responsibilities - Operations Methods, Procedures & Work Flow -
Customer Service & Call Center Operations - Sustainable
Customer Service and Support - Reduction of Scrap, Re-Work and
Returned Product - Quality Data Analysis & Reporting - Decision
Support and Back Office Processes - Scheduling & Work Force
Management - Operations Process Knowledge Management - and more.
General
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