Sense and Respond - The Journey to Customer Purpose (Hardcover, 2005 ed.)

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

General

Imprint:	Palgrave Macmillan
Country of origin:	United States
Release date:	May 2005
First published:	2005
Authors:	S. Parry • S Barlow • M. Faulkner
Dimensions:	235 x 155 x 16mm (L x W x T)
Format:	Hardcover
Pages:	208
Edition:	2005 ed.
ISBN-13:	978-1-4039-4573-0
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Budgeting & financial management
LSN:	1-4039-4573-X
Barcode:	9781403945730

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!