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Books > Business & Economics > Business & management > Management of specific areas > Budgeting & financial management

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Sense and Respond - The Journey to Customer Purpose (Hardcover, 2005 ed.) Loot Price: R1,776
Discovery Miles 17 760
Repayment Terms: R166 pm x 12*
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Sense and Respond - The Journey to Customer Purpose (Hardcover, 2005 ed.): S. Parry, S Barlow, M. Faulkner

Sense and Respond - The Journey to Customer Purpose (Hardcover, 2005 ed.)

S. Parry, S Barlow, M. Faulkner

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Loot Price R1,776 Discovery Miles 17 760 | Repayment Terms: R166 pm x 12*

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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

General

Imprint: Palgrave Macmillan
Country of origin: United States
Release date: 2000
First published: 2005
Authors: S. Parry • S Barlow • M. Faulkner
Dimensions: 235 x 155 x 16mm (L x W x T)
Format: Hardcover
Pages: 208
Edition: 2005 ed.
ISBN-13: 978-1-4039-4573-0
Categories: Books > Business & Economics > Business & management > Management of specific areas > Budgeting & financial management
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LSN: 1-4039-4573-X
Barcode: 9781403945730

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