There is a definite link between employee attitudes and patient
satisfaction. If employees are unhappy or dissatisfied, despite
their best efforts; it is difficult for them to conceal this factor
when interacting with patients and other staff members. One of the
primary reasons for evaluating employee satisfaction is to identify
problems and try to resolve them before they impact on patient care
and treatment. Improving the quality of patient care in hospitals
is a vital and necessary activity. Patients report they receive
less individual attention than ever before. They complain that
doctors and nurses are too busy tending to the technical aspects of
care to provide the much needed attention to patients' personal
needs. Not only is it important in terms of quality of patient
care, assessing employee satisfaction is a critical component in
retaining qualified health professionals. Many health care
providers feel frustrated and disillusioned in jobs they expected
to find fulfilling. They have less time to do a quality job of
caring for patients; This leads to low morale, staff turnover, and
overall disenchantment with job opportunities in health care.
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