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Books > Medicine > General issues > Health systems & services > Hospital administration & management
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Lean Six Sigma Case Studies in the Healthcare Enterprise (Paperback, Softcover reprint of the original 1st ed. 2014)
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Lean Six Sigma Case Studies in the Healthcare Enterprise (Paperback, Softcover reprint of the original 1st ed. 2014)
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This book provides a detailed description of how to apply Lean Six
Sigma in the health care industry, with a special emphasis on
process improvement and operations management in
hospitals. The book begins with a description of the
Enterprise Performance Excellence (EPE) improvement methodology
developed by the author that links several methodologies including
systems thinking, theory of constraints, Lean and Six Sigma to
provide an enterprise-wide prioritization and value-chain view of
health care. The EPE methodology helps to improve flow at the macro
or value-chain level, and then identifies Lean Six Sigma detailed
improvements that can further improve processes within the
value-chain. The book also provides real-world health care
applications of the EPE and Lean Six Sigma methodologies that
showed significant results on throughput, capacity, operational and
financial performance. The Enterprise Performance Excellence
methodology is described, and also the Six Sigma DMAIC
(Define-Measure-Analyze-Improve-Control) problem solving approach
which is used to solve problems for health care processes as they
are applied to real world cases. The case studies include a
wide variety of processes and problems including:Â emergency
department throughput improvement; operating room turnaround;
operating room organization; CT imaging diagnostic test reduction
in an emergency department; linen process improvement; implementing
sepsis protocols in an emergency department; critical success
factors of an enterprise performance excellence program.
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