Often highly-capable leaders find themselves second guessing their
decision to become a manager. Although they are intelligent,
dedicated, and revered professionals, one day they show up to work
and appear to be "broken." Their hair is prematurely grey, their
shoulders sag, their face is scrunched up in agony, and they
consider asking for a demotion. These managers have mastered the
technical and mechanical components of their work, but managing
employees is an entirely different monster. Why is it so hard to
manage employees? Because they are not robots. We can program
robots to behave as we desire. They arrive with an instruction
manual that explains how they work. We are trained how to fix them
when they break. And, each one is similar- if not exactly the same-
as the next. None of this is true of humans. So how can you become
a great manager? You must make a CRITICAL LEADERSHIFT.
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