Effective communication is often the first thing to be abandoned in
times of crisis, panic, and stress. What if it didn't have to be
that way? As an FBI-trained hostage negotiator and public
information officer for 20 years, Scott Harvey built a career on
his ability to communicate his way through any crisis. In Silence
Kills, he demonstrates how simple (but not easy) it is to
communicate through the daily crises that happen in any
organization. Silence Kills takes motivated individuals back to the
basics of communication that will work in ANY situation. Harvey's
professional experience shapes his techniques as he outlines how to
develop a communication style that works in any
situation-especially times of stress. Silence Kills is an essential
training guide, providing readers the tools to understand: The
hidden consequences of silence How stress & fear impact a
message The secret superpower of great communicators Three
strategies for building trust & rapport The right tactics for
delivering a message How to be prepared for any situation Master
the skills and strategies to speak up, share a message, and
confidently lead with Silence Kills.
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