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Solve Employee Problems Before They Start - Resolving Conflict in the Real World (Paperback) Loot Price: R602
Discovery Miles 6 020
Repayment Terms: R56 pm x 12*
You Save: R102 (14%)
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Solve Employee Problems Before They Start - Resolving Conflict in the Real World (Paperback): Scott Warrick

Solve Employee Problems Before They Start - Resolving Conflict in the Real World (Paperback)

Scott Warrick

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List price R704 Loot Price R602 Discovery Miles 6 020 | Repayment Terms: R56 pm x 12* You Save R102 (14%)

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With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation - and build durable trust with others, in your personal life and throughout your organizations, along the way.

General

Imprint: Society for Human Resource Management
Country of origin: United States
Release date: June 2019
Authors: Scott Warrick
Dimensions: 229 x 152 x 16mm (L x W x T)
Format: Paperback
Pages: 226
ISBN-13: 978-1-58644-629-1
Categories: Books > Business & Economics > Business & management > Office & workplace > General
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LSN: 1-58644-629-0
Barcode: 9781586446291

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