There are three stages to outsourcing: The first occurred at the
dawn of industrial era in the 19th century, where mass production
for consumption by many, became the norm and simple domestic means
could not meet such demands. With the cost of labor soaring in
developed countries, manufacturing of products started moving to
countries like China to take advantage of labor arbitrage in the
1900s. This is the second stage of outsourcing. This book addresses
issues and challenges in the third stage of outsourcing whose focus
is on movement of services at electronic speed, utilizing the
Internet platform.The book includes short essay questions, multiple
choice questions, mini-cases at the end of most chapters and
glossary of terms. It can also serve as a good reference book for
practitioners.
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