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Intelligent Policing - How Systems Thinking Approaches Eclipse Conventional Management Practice (Paperback, New)
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Intelligent Policing - How Systems Thinking Approaches Eclipse Conventional Management Practice (Paperback, New)
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Policing is at a crossroads. At a time of unprecedented cuts and
increasing levels of demand, the British police service (like many
others) faces enormous challenges. Under the most radical reforms
the service has ever experienced, its leadership is looking for new
approaches that can maintain levels of service delivery and secure
efficiency, accountability and public confidence. Recent history
shows that applying private sector business models to the public
sector often generates hidden costs and unintended consequences
that damage productivity and morale. In spite of this evidence,
reform programmes and prevailing management practices still seek to
enforce approaches that have demonstrably failed. In Intelligent
Policing, Simon Guilfoyle proposes a simple and elegant solution
that refocuses organisational activity on the service user. Drawing
on his own experience as a police officer, he uses a range of
evidence to explore the possibilities that systems thinking offers.
He clearly outlines how a systems-based approach can bring greater
efficiency, improved service delivery, enhanced morale and reduced
cost. He shows that the practices and models proposed in the book
can be implemented immediately and insists that senior police
leaders and policy makers have an ideal opportunity to make lasting
improvements today that will resonate throughout policing and leave
a positive legacy for the future.. Intelligent Policing is a rich
resource for those - in the UK and around the world - who care
about delivering an effective policing service in the 21st Century.
It will also interest systems theorists for its practical approach
to policing and inform academic debate in the fields of management
and human behaviour.
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