Public Sector Organizations and Cultural Change (Hardcover, 1st ed. 2015)

Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had. The culmination of this book was due to the subject expertise and guidance of Professor Robert Jones at Swinburne University of Technology, Melbourne, Australia. It provides perspectives on the efficacy of cultural change in the Australian public sector, and explores the practical implications for society and government as it seeks to entrench the culture of the citizen as customer. It is particularly useful for researchers and organizations searching for ways to improve service delivery within the confines of particular market positions.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	October 2015
First published:	2015
Authors:	Soma Pillay • Chris Bilney
Dimensions:	216 x 140 x 13mm (L x W x T)
Format:	Hardcover
Pages:	183
Edition:	1st ed. 2015
ISBN-13:	978-1-137-45080-7
Categories:	Books > Business & Economics > Industry & industrial studies > Civil service & public sector Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Books > Business & Economics > Business & management > Business communication & presentation > General Promotions
LSN:	1-137-45080-0
Barcode:	9781137450807

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