Zero Outage - Putting ICT Quality First in the Digital Era (Hardcover, 1st ed. 2017)

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.

General

Imprint:	Springer International Publishing AG
Country of origin:	Switzerland
Series:	Management for Professionals
Release date:	April 2017
First published:	2017
Authors:	Stephan Kasulke • Jasmin Bensch
Contributors:	Ferri Abolhassan
Dimensions:	235 x 155 x 13mm (L x W x T)
Format:	Hardcover
Pages:	174
Edition:	1st ed. 2017
ISBN-13:	978-3-319-53738-2
Categories:	Books > Computing & IT > Social & legal aspects of computing > Health & safety aspects of computing Books > Computing & IT > Social & legal aspects of computing > Impact of computing & IT on society
LSN:	3-319-53738-5
Barcode:	9783319537382

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