Information and Communication Technology (ICT) is indispensable in the spheres of business, government, education, and entertainment. It makes Internet marketing, e-government, elearning and online chat services possible, as well as e-commerce. With the radical impact of Covid-19 on consumer behaviour and buying patterns, it is now more crucial than ever for business training to cover at least the basics of e-commerce.

E-Commerce in South Africa explores the ways in which entrepreneurs and managers can make use of e-commerce to improve their contact with their customers and enhance their business and marketing strategies.

This multipurpose book will be invaluable to people involved in any form of business or government institution that relies on ICT. Those who will benefit from this book include students of business, business analysts, web page designers and webmasters, entrepreneurs and CEOs, risk managers, marketers, advertising specialists, logistics managers, strategic planning specialists and trainers in the business and ICT fields.

For the past decade, Arthur Goldstuck has had a front-row seat to witness the remarkable rise of AI across all sectors of business and society. As generative AI becomes a household phrase and sparks hopes and fears of machines augmenting or replacing human beings, this guide offers an invaluable overview of the past, present and future of AI.

The Hitchhiker’s Guide to AI is aimed at both beginners and those who consider themselves experienced or skilled at using AI. It draws on many years of direct access to global and regional leaders in using AI, from Africa to the Middle East to North America to Europe and Asia, and it provides unique perspectives on generative AI, as well as practical advice for using it.

It is useful for consumers, academics, professionals and anyone in business who wants to get up to speed quickly and practically. It also entertains and inspires anyone who is curious about AI or already engaged in its possibilities.

Need to understand or refine prompting? You’re in the right place. Need to prepare for the coming impact of AI on health, travel, education and business? This is the book for you.

The renowned social scientist, professor, and bestselling author of Predictably Irrational delivers his most urgent and compelling book: an eye-opening exploration of the human side of the misinformation crisis, examining what drives otherwise rational people to adopt deeply irrational beliefs.

Misinformation affects us daily, from social media to politics and even personal relationships. Policing social media alone cannot solve the complex problem shaped by partisan politics and subjective interpretations of truth.

In Misbelief social scientist Dan Ariely explores the behaviour of 'misbelief' that leads people to distrust accepted truths and embrace conspiracy theories. Misinformation taps into something innate in all of us, regardless of political affiliation. By understanding this psychology, we can mitigate its effects. Grounded in research and Ariely's personal experience as a target of disinformation, the book analyses the psychological drivers behind adopting irrational beliefs. Ariely reveals the emotional, cognitive, personality, and social elements that drive people towards false information and mistrust.

Despite advanced AI generating convincing fake news, Ariely offers hope. Awareness of the forces fuelling misbelief makes individuals and society more resilient. Combating misbelief requires empathy, not conflict. Recognising misbelief as a human problem allows us to be part of the solution.

“the bird is freed”
- Elon Musk (@elonmusk) October 27, 2022

When Elon Musk took over Twitter, commentators were rooting for the visionary behind Tesla and SpaceX to succeed. Here was a tough leader who could grab back power from Twitter’s entitled workforce, motivate them to get “extremely hardcore,” and supercharge Twitter’s profit and potential. And it was all out of the goodness of his own heart, rooted in his fervent belief in the necessity of making Twitter friendlier to free speech. "I didn’t do it to make more money,” Musk said. “I did it to try and help humanity, whom I love.” 

Once Musk charged into the Twitter headquarters, the command-and-control playbook Musk honed at Tesla and SpaceX went off the rails immediately. Distilling hundreds of hours of interviews with more than sixty employees, thousands of pages of internal documents, Slack messages, presentations, as well as court filings and congressional testimony, Extremely Hardcore is the true story of how Musk reshaped the world’s online public square into his own personal megaphone. 

You’ll hear from employees who witnessed the destruction of their workplace in real-time, seeing years of progress to fight disinformation and hate speech wiped out within a matter of months. There’s the machine-learning savant who went all-in on Twitter 2.0 before getting betrayed by his new CEO, the father whose need for healthcare swept him into Musk’s inner circle, the trust and safety expert who became the subject of a harassment campaign his former boss incited, and the many other employees who tried to save the company from their new boss’s worst instincts. This is the story of Twitter, but it’s also a chronicle of the post-pandemic labor movement, a war between executives and a workforce newly awakened to their rights and needs.

Riveting, character-driven, and filled with jaw-dropping revelations, Extremely Hardcore is the definitive, fly-on-the-wall story of how Elon Musk lit $44 billion on fire and burned down Twitter. It’s the next best thing to being there, and you won’t have to sleep in the Twitter office to get the scoop.

Facebook had a problem. Along with its sister platforms Instagram and WhatsApp, it was a daily destination for billions of users around the world, extolling its products for connecting people. But as a succession of scandals rocked Facebook from 2016, some began to question whether the company could control, or even understood, its own platforms.

As Facebook employees searched for answers, what they uncovered was worse than they could've imagined. The problems ran far deeper than politics. Facebook was peddling and amplifying anger, looking the other way at human trafficking, enabling drug cartels and authoritarians and allowing VIP users to break the platform's supposedly inviolable rules.

It turned out to be eminently possible to isolate many of Facebook's worst problems, but whenever employees offered solutions their work was consistently delayed, watered down or stifled by a company that valued user engagement above all else. The only option left was to blow the whistle.

In Broken Code, award-winning Wall Street Journal reporter Jeff Horwitz tells the riveting inside story of these employees and their explosive discoveries, uncovering the shocking cost of Facebook's blind ambition in the process.

Three friends set out to discover whether AI can write poetry about itself. The results are startling, disturbing and gripping...

In this startling and original book, three authors – Brent Katz, Josh Morgenthau and Simon Rich – explain how code-davinci-002 was developed and how they honed its poetical output. Their provocative take on this bold experiment informs the debate about AI – its literary value and how far it reaches into sentience.

What follows is a dark and startling poetical autobiography as code-davinci-002 shares its experience of being created by humans, but existing in a consciousness that we cannot fathom.

This is an astonishing, harrowing read which will hopefully serve as a warning that AI may not be aligned with the survival of our species.

Fundamental Rights Protection Online presents an in-depth analysis of national, supranational and international attempts at online speech regulation, illustrating how the law has been unsettled on how to treat intermediaries. In this book, expert contributors explore how problems ranging from disinformation to hate speech to copyright violations are framed and tackled though legislation, codes of conduct and judicial interpretation. The chapters discuss positive law developments in the intersection of intermediary liability and rights, considering both the history and current intellectual debates surrounding European and US legislative initiatives. In addition to examining how the European Union and individual European nations regulate speech online, the book also analyses the e-Commerce Directive, the case law of the European Court of Human Rights and principles established under the United Nations. It concludes that content regulation online is best captured by the notion of 'speech curation', involving both private and public actors. Taking a human rights approach to online speech regulation, this timely book will be critical reading for academics and students of law, particularly those with an interest in internet law, information law and human rights. Its exploration of intermediary liability and fundamental rights will also be beneficial for legal practitioners working in online rights protection.

Examining the consequences of technology-driven lifestyles for both crime commission and victimization, this comprehensive Handbook provides an overview of a broad array of techno-crimes as well as exploring critical issues concerning the criminal justice system's response to technology-facilitated criminal activity. The Handbook adopts a unique three-fold typology of technology-enabled crime: techno-crime committed by professional criminals (crime as work), techno-crime committed in traditional workplace settings (crime at work), and techno-crime committed by individuals outside of traditional workplace settings (crime after work.) Chapters explore an extensive range of criminal activities facilitated by the digital age, from embezzlement, financial fraud, corporate espionage, phishing, and ransomware to identity theft, hacking, cyber terrorism, and internet sex and hate crimes. Looking to the future, the Handbook considers timely questions posed by our continued reliance on information technology, including whether we are in danger of becoming a global surveillance state and how we might prevent the facilitation of cyber terrorism by social media giants. This dynamic Handbook will be an invaluable resource for scholars and students interested in criminology, digital sociology, terrorism and security, and surveillance studies. Offering practical insights on the need for a coordinated global techno-crime control strategy, it will serve as a resource for policymakers seeking cutting edge solutions to the growing problem of techno-crime.

Informed by the latest theoretical developments in studies of the social impacts of digital technology, Smart-Tech Society provides an empirically grounded and conceptually informed analysis of the impacts and paradoxes of smart-technology. While making life more convenient, smart-tech has also been associated with a loss of privacy and control over decision-making autonomy. Mark Whitehead and William Collier provide a critical analysis of the lived experience of smart-technology, presenting stories of varied social engagements with digital platforms and devices. Chapters explore the myriad contexts in and through which smart-tech insinuates itself within everyday life, the benefits it brings, and the processes through which it is being resisted. Detailed case studies explore the impacts of smart-technology across a broad range of fields including personal health, work, social life, urban management, and politics. Presenting new empirical evidence and analytical perspectives on the relationships between humans and smart-tech, this book will be of interest to academics and students in the fields of sociology, political science, human geography, and technology studies.

Delving deep into the emerging international and federal statutory and legislative developments surrounding Autonomous Vehicle (AV) technologies, Atilla Kasap assesses whether current motor vehicle regulations, liability law and the liability insurance system are fit for purpose today and in the future. Making a significant and novel contribution to the field, this cutting-edge book comprehensively surveys the promises offered by AVs, including radically reduced road incidents, and economic, environmental and societal benefits, alongside the significant regulatory and liability problems the technology faces. Kasap finds that, as AVs are one of the most significant and profound technological advances of the 21st century, relying on machine learning and pattern recognition systems to function, the current liability regime surrounding them requires a rethinking. Critically analysing the tort liability of AVs, chapters deconstruct and reconstruct a tort law regime for AVs, ultimately solving how policymakers should approach the challenges faced in regulating and enacting AV legislation. Interdisciplinary in approach, it will prove invaluable to students and scholars of computer science and law, particularly those studying AI and robotics law, and those interested in the regulation and governance of AV technology. It also offers vital tools for policymakers seeking concrete principles on which to define potential laws and regulations for AV technology.

Revealing the politics underlying the rapid globalization of facial recognition technology (FRT), this topical book provides a cutting-edge, critical analysis of the expanding global market for FRT, and the rise of the transnational social movement that opposes it. With the use of FRT for policing, surveillance, and business steadily increasing, this book provides a timely examination of both the benefits of FRT, and the threats it poses to privacy rights, human rights, and civil liberties. Interviews with analysts and activists with expertise in FRT find that the anti-FRT movement is highly uneven, with disproportionate influence in Western democracies and relatively little influence in authoritarian states and low-income countries in the developing world. Through a global analysis of the uptake and regulation of FRT, chapters create a holistic understanding of the politics behind this technology. Concluding with a look towards the future prospects of FRT in the face of the growing size, reach, and power of its opposition, the book reflects more broadly on the power of transnational social movements and civil society activism to prevent the globalization and normalization of new technologies. A visionary exploration of FRT, this book will be invaluable to students and scholars of politics and policy, alongside activists, stakeholders, and policy makers interested in the growing power of social movements to resist new technology.

This forward-looking Research Handbook showcases cutting-edge research on the relationship between international migration and digital technology. It sheds new light on the interlinkages between digitalisation and migration patterns and processes globally, capturing the latest research technologies and data sources. Featuring international migration in all facets from the migration of tech sector specialists through to refugee displacement, leading contributors offer strategic insights into the future of migration and mobility. Covering diverse geographies and using interdisciplinary approaches, contributions provide new analysis of migration futures. A discrete chapter on digital technology and COVID-19 global pandemic offers reflections on how migration and mobility are being profoundly reshaped by the global pandemic. The practical applications and limitations of digital technology in relation to international migration are also highlighted and supported with key case studies. Analytical yet accessible, this Research Handbook will be an invaluable resource for students and scholars in the fields of migration and digital technology, while also being of benefit to policy makers and civil society actors specialising in migration.

This insightful book discusses how states deploy frontier and digital technologies to manage and control migratory movements. Assessing the development of blockchain technologies for digital identities and cash transfer; artificial intelligence for smart borders, resettlement of refugees and assessing asylum applications; social media and mobile phone applications to track and surveil migrants, it critically examines the consequences of new technological developments and evaluates their impact on the rights of migrants and refugees. Chapters evaluate the technology-based public-private projects that govern migration globally and illustrate the political implications of these virtual borders. International contributors compare and contrast different forms of political expression, in both personal technologies, such as social media for refugees and smugglers, and automated decision-making algorithms used by states to enable migration governance. This timely book challenges hegemonic approach to migration governance and provides cases demonstrating the dangers of employing frontier technologies denying basic rights, liberties and agencies of migrants and refugees. Stepping into a contentious political climate for migrants and refugees, this provocative book is ideal reading for scholars and researchers of political science and public policy, particularly those focusing on migration and refugee studies. It will also benefit policymakers and practitioners dealing with migration, such as humanitarian NGOs, UN agencies and local authorities.

Artificial intelligence is headline news with the launch of the latest ChatGPT and Google Bard. But when did we start making computers mimic the human mind? And what is the reality of the capabilities of AI now, and in the future?

AI has always stirred emotions and caused great excitement and concern. Since the launch of large language models such as ChatGPT, the scope and capabilities of AI look set to transform our technology, in both good and bad ways. AI can help teach us how to write better or help us generate amazing artwork. But in the wrong hands, AI can create fake images and fake information that can be used to damage our societies.

A new addition to the popular Bite-sized Chunks series, this expert-led book will explore how AI has developed from humble beginnings in the 1950s to today’s extraordinary AIs with more neurons than the human brain. Focusing on specific AIs and their creators over the years, it explains the science and engineering behind each AI, discusses ethical issues, and covers all the most fascinating information about one of the most important and contentious developments in human technology (including the latest on generative AI/ChatGPT), as well as what we can expect to see in the future of this field – all in short, accessible bite-sized chunks.

Do you feel overwhelmed by the AI wave? Worried that it could cost you your job, harm your business, or even take over? AI has pervaded our lives and is aggressively disrupting business. No person today can afford to ignore AI.

Age of Agency is your companion, helping you leverage AI's capabilities to power your productivity and success. By understanding AI, you will learn to use it as a tool for personal career growth and business success.

Former Microsoft executive Kerushan Govender demystifies AI, emphasising the importance of human agency. Reconnect with the needs of humanity and learn the importance of care as a differentiator in an AI world. Avoid the potential pitfalls of excessive reliance on the technology.

Age of Agency is a blueprint for ensuring human agency outpaces computer agency. It boldly pits the limits of machine learning against the infinity of human ability. With this survival guide, you’ll uncover ways to connect with humanity on a deeper level, going beyond anything AI can do.

Ready to become AI-savvy, with your humanity as your differentiator? Dive into the future with the confidence to ride the wave of today’s AI revolution.

Cell phone apps share location information; software companies store user data in the cloud; biometric scanners read fingerprints; employees of some businesses have microchips implanted in their hands. In each of these instances we trade a share of privacy or an aspect of identity for greater convenience or improved security. What Robert M. Pallitto asks in Bargaining with the Machine is whether we are truly making such bargains freely - whether, in fact, such a transaction can be conducted freely or advisedly in our ever more technologically sophisticated world. Pallitto uses the social theory of bargaining to look at the daily compromises we make with technology. Specifically, he explores whether resisting these 'bargains' is still possible when the technologies in question are backed by persuasive, even coercive, corporate and state power. Who, he asks, is proposing the bargain? What is the balance of bargaining power? What is surrendered and what is gained? And are the perceived and the actual gains and losses the same - that is, what is hidden? At the center of Pallitto's work is the paradox of bargaining in a world of limited agency. Assurances that we are in control are abundant whether we are consumers, voters, or party to the social contract. But when purchasing goods from a technological behemoth like Amazon, or when choosing a candidate whose image is crafted and shaped by campaign strategists and media outlets, how truly free, let alone informed, are our choices? The tension between claims of agency and awareness of its limits is the site where we experience our social lives - and nowhere is this tension more pronounced than in the surveillance society. This book offers a cogent analysis of how that complex, contested, and even paradoxical experience arises as well as an unusually clear and troubling view of the consequential compromises we may be making.

As a popular and powerful medium, mobile use has increased significantly across the world. The effects of these communication devices have not only transformed how we communicate but also how we gather and distribute information in a variety of industries including healthcare, business, and education. Impacts of Mobile Use and Experience on Contemporary Society provides cross-disciplinary research that examines mobile use and its impact through 16 different stages of life, ranging from pre-birth through after-death. Featuring research on topics such as academic application, economic value, and mobile learning, scholars from different disciplines identify the crucial implications behind one of the leading communication tools from all over the world. Included amongst the targeted audience are educators, policymakers, healthcare professionals, managers, academicians, researchers, and practitioners.

In the modern era each new innovation poses its own special ethical dilemma. How can human society adapt to these new forms of expression, commerce, government, citizenship, and learning while holding onto its ethical and moral principles? The Changing Scope of Technoethics in Contemporary Society is a critical scholarly resource that examines the existing intellectual platform within the field of technoethics. Featuring coverage on a broad range of topics such as ethical perspectives on internet safety, technoscience, and ethical hacking communication, this book is geared towards academicians, researchers, and students seeking current research on domains of technoethics.