Internet is starting to permeate politics much as it has previously revolutionised education, business or the arts. Thus, there is a growing interest in areas of e-government and, more recently, e-democracy. However, most attempts in this field have just envisioned standard political approaches facilitated by technology, like e-voting or e-debating. Alternatively, we could devise a more transforming strategy based on deploying web based group decision support tools and promote their use for public policy decision making.

This book delineates how this approach could be implemented. It addresses foundations, basic methodologies, potential implementation and applications, together with a thorough discussion of the many challenging issues.

This innovative text will be of interest to students, researchers and practitioners in the fields of e-government, e-democracy and e-participation and research in decision analysis, negotiation analysis and group decision support.

This volume brings together papers that offer conceptual analyses, highlight issues, propose solutions, and discuss practices regarding privacy and data protection. The first section of the book provides an overview of developments in data protection in different parts of the world. The second section focuses on one of the most captivating innovations of the data protection package: how to forget, and the right to be forgotten in a digital world. The third section presents studies on a recurring, and still important and much disputed, theme of the Computers, Privacy and Data Protection (CPDP) conferences : the surveillance, control and steering of individuals and groups of people and the increasing number of performing tools (data mining, profiling, convergence) to achieve those objectives. This part is illustrated by examples from the domain of law enforcement and smart surveillance. The book concludes with five chapters that advance our understanding of the changing nature of privacy (concerns) and data protection.

The development of information and communication technologies enables dynamic social interaction through computer-mediated communication. Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables describes the growing proliferation of CMC applications and the need for new perspectives, methods and tools for research and practice. This reference work explores the conceptual foundations of computer-mediated interaction, language action and discourse features in various CMC contexts. Uncovering the fundamental components of CMC and looking at interdisciplinary perspectives through a variety of research methods, this book is ideal for researchers, academics, and practitioners interested in information and communication technologies in respect to online social interactions and discourse.

Modern society has been transformed by the digital convergence towards a future where technologies embed themselves into the fabric of everyday life. This ongoing merging of social and technological infrastructures provides and necessitates new possibilities to renovate past notions, models and methods of information systems development that accommodates humans as actors within the infrastructure. This shift introduces new possibilities for information systems designers to fulfil more and more everyday functions, and to enhance their value and worth to the user. Reframing Humans in Information Systems Development aims to reframe the phenomenon of human-centered development of information systems by connecting scientific constructs produced within the field of information systems which has recently provided a plethora of multidisciplinary user views, without explicitly defining clear constructs that serve the IS field in particular. IS researchers, practitioners and students would benefit from Reframing Humans in Information Systems Development as the book provides a comprehensive view to various human-centered development methods and approaches. The representatives of the fields of Human-Computer Interaction and Computer Supported Collaborative Work will also find this book an excellent resource. A theoretical handbook and collection of practical experiences, are included along with critical discussions of the utilization methods in ISD and their implications with some interconnecting commentary viewpoints.

The home is a key aspect of society and the widespread use of computers and other information appliances is transforming the way in which we live, work and communicate in the information age. The importance of this subject has never been greater with the encroachment of information technology into every corner of the home and social spheres. Many more homes in the developed world will have access to information and information technology in the near future, forming an information society. This book seeks to answer the questions surrounding this move to a wired society', such as: How is the new technology actually used? What are the effects on society as a whole? How will it affect human relationships? Who will gain and who will lose? What technology is there to support everyday life? What services do people really want? How do we study aspects of this phenomenon? A/LISTA Home Informatics and Telematics brings together papers from researchers around the world who are looking at this challenging problem domain. There are contributions on the technical computing areas associated with the home, the HCI of household technology, and theoretical studies on the sociological, psychological and methodological aspects of information technology in everyday life. Also included are studies on the use of computers and the Internet at home, along with fundamental research on the social nature of human communication. This volume contains selected proceedings from the International Conference on Home Informatics and Telematics (HOIT 2000), IT at Home: Virtual Influences on Everyday Life', which was sponsored by the International Federation for Information Processing (IFIP) and held in Wolverhampton, United Kingdom, June 28-30, 2000.

This volume contains the proceedings of IFIPTM 2010, the 4th IFIP WG 11.11 International Conference on Trust Management, held in Morioka, Iwate, Japan during June 16-18, 2010. IFIPTM 2010 provided a truly global platform for the reporting of research, development, policy, and practice in the interdependent arrears of privacy, se- rity, and trust. Building on the traditions inherited from the highly succe- ful iTrust conference series, the IFIPTM 2007 conference in Moncton, New Brunswick, Canada, the IFIPTM 2008 conference in Trondheim, Norway, and the IFIPTM 2009 conference at Purdue University in Indiana, USA, IFIPTM 2010 focused on trust, privacy and security from multidisciplinary persp- tives. The conference is an arena for discussion on relevant problems from both research and practice in the areas of academia, business, and government. IFIPTM 2010 was an open IFIP conference. The program of the conference featured both theoretical research papers and reports of real-world case studies. IFIPTM 2010 received 61 submissions from 25 di?erent countries: Japan (10), UK (6), USA (6), Canada (5), Germany (5), China (3), Denmark (2), India (2), Italy (2), Luxembourg (2), The Netherlands (2), Switzerland (2), Taiwan (2), Austria, Estonia, Finland, France, Ireland, Israel, Korea, Malaysia, Norway, Singapore, Spain, Turkey. The Program Committee selected 18 full papers for presentation and inclusion in the proceedings. In addition, the program and the proceedings include two invited papers by academic experts in the ?elds of trust management, privacy and security, namely, Toshio Yamagishi and Pamela Briggs

This work approaches the modern phenomenon of online dating, examining the ways people make use of its technical and social potential. In particular, the users' mate preferences, choices, strategies, and interactions are analyzed using the innovative method of click-stream observations and web-questionnaire data. For the purpose of these analyses, two major theories are used - an explicit theory of individual mate choice, and the more general relational theory developed by Pierre Bourdieu, which helps to highlight the social structures both underlying and resulting from mating online. Results show that online dating is not a partner marker free from social structure, but that the traditional social conditions found offline are also reproduced in this virtual setting. In contrast to the picture drawn by media discourse and advertising, online dating represents a partner market which fulfills the promise of happiness in a socially differential way.

1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandA. Motro PartIII InformationandKnowledgeManagement EffectiveStorageofSemanticWebData...177 RobertoDeVirgilio,PierluigiDelNostro,GiorgioGianforme, StefanoPaolozzi,andRiccardoTorlone AReferenceArchitectureforSemanticKnowledge Coordination ...185 S. Castano,A. Ferrara,andS. Montanelli Service-BasedNetworkedCollaboration...195 DevisBianchini,ValeriaDeAntonellis,andMicheleMelchiori HowtoExploitDataMiningWithoutBecomingAwareofit ...203 N. Ciaramella,andA. Albano AMethodologicalApproachtoEnableCooperative ProcessDesignThroughWebServices...211 D. Bianchini,C. Cappiello,V. DeAntonellis,andB. Pernici TowardanEffectiveandEf?cientQueryProcessing intheNeP4BProject ...

The advancement of technologies in the 20th century has radically transformed the interconnectedness of humans, science, and technology within an evolving society. Evolving Issues Surrounding Technoethics and Society in the Digital Age serves as an interdisciplinary base of scholarly contributions on the subject of technoethics, a field that deals with current and future problems that arise at the intersection of science, technological innovation, and human life and society. This premier reference work leverages ethical analysis, risk analysis, technology evaluation, and the combination of ethical and technological analyses within a variety of real life decision-making contexts, appealing to scholars and technology experts working in new areas of technology research where social and ethical issues emerge.

In many international settings, regional economies are declining resulting in lowered opportunities for these communities. This result attacks the very fabric of cohesion and purpose for these regional societies, and increases social, health, economic and sustainability problems. Community informatics research, education and practice is an emerging area in many countries, which seeks to address these issues. The primary objective of Using Community Informatics to Transform Regions is to provide leaders, policy developers, researchers, students and community workers with successful strategies and principles of Community Informatics to transform regions. This book embraces an integrative cross-sectoral approach in the use of Community Informatics to increase both social and cultural capital as a means to increased sustainability for regional communities.

"Online Matchmaking "examines the joys, fears, and disappointments of hooking up with people in cyberspace. Unlike most other books that exist in this field, this collection includes studies by experts from a variety of disciplines, including Communications, Cultural studies, English, Health, Journalism, Psychology, Rhetoric, and Sociology. "Online Matchmaking" could be used as a primary or secondary resource for any subject that focuses on cyber-relationships.

The music industry has been waging some very significant battles in recent years, reacting to numerous inter-related crises provoked by globalization, digitalization and the ever more extensive commercialization of public culture. These struggles are viewed by many as central to the survival of the central mediators in the consumption of popular music. These battles are not just against piracy and the sharing of digital song files on the internet. The music industry is also struggling to find ways to compete or integrate with many other forms of entertainment, including films, television programmes, mobile phones, DVDs and video games in an extremely crowded communications environment. The battles currently being fought by the music industry are about nothing less than its continued ability to create and maintain specific kinds of profitable relationships with consumers. This book presents two inter-related cases of crisis and opportunity: the music industry's epic struggle over piracy and the 'Idol' phenomenon. Both are explicit attempts to control and justify the particular ways in which the music industry makes money from popular music through specific kinds of relationships with consumers. The battles over piracy have been fought with a remarkable collection of campaigns consisting of advice, coercion and argument about what is or is not the best way to consume music. From these complicated and often contradictory campaigns we form an unusually clear picture of what many within the music industry imagine their industry to be. In a complementary way, 'Idol' works to demonstrate the joy and pleasure of consuming popular music the 'right' way. By creating a series of intertwined relationships with consumers around multiple sites of consumption, incorporating television, radio, live performance, traditional print media campaigns, text messaging and all manner of internet-based systems of communication and 'fan management,' the producers of 'Idol' present an ideal relationship between musicians and audiences. Instead of focusing on selling CDs, the music industry's digital Achilles' heel, 'Idol' has given the music industry an integrated platform for displaying its expanded palette of products and venues for consumption. When understood in specific relation to the battle against piracy, Fairchild's analysis of 'Idol' and the emerging promotional cultures of the music industry it exhibits shows how multiple sites of consumption, and attempts to mediate and control the circulation of popular music, are being used to combat the foundational challenges facing the music industry.

This timely interdisciplinary work on current developments in ICT and privacy/data protection, coincides as it does with the rethinking of the Data Protection Directive, the contentious debates on data sharing with the USA (SWIFT, PNR) and the judicial and political resistance against data retention. The authors of the contributions focus on particular and pertinent issues from the perspective of their different disciplines which range from the legal through sociology, surveillance studies and technology assessment, to computer sciences. Such issues include cutting-edge developments in the field of cloud computing, ambient intelligence and PETs; data retention, PNR-agreements, property in personal data and the right to personal identity; electronic road tolling, HIV-related information, criminal records and teenager's online conduct, to name but a few.

The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations.

Japan and the Internet Revolution challenges the portrait of Japan as a technologically slow-moving nation, lacking in creativity and entrepreneurial spirit. Overcoming the substantial barriers erected by the Japanese government to the introduction of the Internet, promoters and entrepreneurs managed to create a flexible and dynamic Internet society. From a slow start, Japan has emerged as the global leader in the mobile Internet, the host of arguably the strongest nation-specific web-presence in the world, and a country determined to remain near the forefront of the digital revolution.

This book provides a wide and deep perspective on the ethical issues raised by pervasive information and communication technology (PICT) - small, powerful, and often inexpensive Internet-connected computing devices and systems. It describes complex and unfamiliar technologies and their implications, including the transformative potential of augmented reality, the power of location-linked information, and the uses of "big data," and explains potential threats, including privacy invaded, security violated, and independence compromised, often through widespread and lucrative manipulation. PICT is changing how we live, providing entertainment, useful tools, and life-saving systems. But the very smartphones that connect us to each other and to unlimited knowledge also provide a stream of data to systems that can be used for targeted advertising or police surveillance. Paradoxically, PICT expands our personal horizons while weaving a web that may ensnare whole communities. Chapters describe particular cases of PICT gone wrong, but also highlight its general utility. Every chapter includes ethical analysis and guidance, both specific and general. Topics are as focused as the Stuxnet worm and as broad as the innumerable ways new technologies are transforming medical care. Written for a broad audience and suitable for classes in emerging technologies, the book is an example of anticipatory ethics - "ethical analysis aimed at influencing the development of new technologies" (Deborah Johnson 2010). The growth of PICT is outpacing the development of regulations and laws to protect individuals, organizations, and nations from unintended harm and malicious havoc. This book alerts users to some of the hazards of PICT; encourages designers, developers, and merchants of PICT to take seriously their ethical responsibilities - if only to "do no harm" - before their products go public; and introduces citizens and policy makers to challenges and opportunities that must not be ignored.

"Made me look at the industrial revolution, invention, sleeping beauties, contexts and the forces that shape our societies differently."-David Byrne, New York Times Book Review How the history of technological revolutions can help us better understand economic and political polarization in the age of automation The Technology Trap is a sweeping account of the history of technological progress and how it has radically shifted the distribution of economic and political power among society's members. As Carl Benedikt Frey shows, the Industrial Revolution created unprecedented wealth and prosperity over the long run, but the immediate consequences of mechanization were devastating. Middle-income jobs withered, wages stagnated, the labor share of income fell, profits surged, and economic inequality skyrocketed. These trends broadly mirror those in our current age of automation. But, just as the Industrial Revolution eventually brought about extraordinary benefits for society, artificial intelligence systems have the potential to do the same. The Technology Trap demonstrates that in the midst of another technological revolution, the lessons of the past can help us to more effectively face the present.

"Exposes the vast gap between the actual science underlying AI and the dramatic claims being made for it." -John Horgan "If you want to know about AI, read this book...It shows how a supposedly futuristic reverence for Artificial Intelligence retards progress when it denigrates our most irreplaceable resource for any future progress: our own human intelligence." -Peter Thiel Ever since Alan Turing, AI enthusiasts have equated artificial intelligence with human intelligence. A computer scientist working at the forefront of natural language processing, Erik Larson takes us on a tour of the landscape of AI to reveal why this is a profound mistake. AI works on inductive reasoning, crunching data sets to predict outcomes. But humans don't correlate data sets. We make conjectures, informed by context and experience. And we haven't a clue how to program that kind of intuitive reasoning, which lies at the heart of common sense. Futurists insist AI will soon eclipse the capacities of the most gifted mind, but Larson shows how far we are from superintelligence-and what it would take to get there. "Larson worries that we're making two mistakes at once, defining human intelligence down while overestimating what AI is likely to achieve...Another concern is learned passivity: our tendency to assume that AI will solve problems and our failure, as a result, to cultivate human ingenuity." -David A. Shaywitz, Wall Street Journal "A convincing case that artificial general intelligence-machine-based intelligence that matches our own-is beyond the capacity of algorithmic machine learning because there is a mismatch between how humans and machines know what they know." -Sue Halpern, New York Review of Books

This book discusses the dangers of too much technology use, explores the benefits of digital detoxing, and outlines the different programs and approaches available to help you unplug. It's an invaluable resource for readers looking to establish a healthier relationship with the digital world. Health professionals and the general public are becoming increasingly aware that addiction to the internet, social media, online games, and other forms of technology has become a real problem with significant negative impacts on physical, psychological, and social health. To combat this issue, some are now undertaking a "digital detox," and many options have emerged to help individuals unplug, whether for a weekend or for longer-term change. Digital Detox: Why Taking a Break from Technology Can Improve Your Well-Being explores both the dark side of technology's ever-present existence in today's world and what individuals can do to find better balance in their digital lives. Part I explores addiction to the internet and other novel technologies. What effect does overindulgence in social media, gaming, online shopping, or even "doomscrolling" through internet news sites have on our self-esteem, relationships with others, and happiness? This section also explores how researchers study and quantify technology addiction. Part II focuses on the digital detox countermovement, examining how various programs, support groups, retreats, and even technology itself can help individuals conquer their digital addictions. Provides readers with a solid understanding of the causes and symptoms of various forms of internet addiction Explores a range of strategies that can help readers develop a personal digital detox regimen Examines the latest study findings from experts in mental health, business, and information technology on which digital detox strategies work well in both the short term and long term for different segments of the population Includes resources to help readers delve further into digital detox topics of particular interest

In modernity, an individual identity was constituted from civil society, while in a globalized network society, human identity, if it develops at all, must grow from communal resistance. A communal resistance to an abstract conceptualised world, where there is no possibility for perception and experience of power and therefore no possibility for human choice and action, is of utmost importance for the constituting of human choosers and actors. This book therefore sets focus on those human choosers and actors wishing to read and enjoy the papers as they are actually perceiving and experiencing their lives in a diversity of social and cultural contexts. In so doing, the book tries to imagine in what kind of networks humans may choose and act based on the knowledge and empirical evidence presented in the papers. The topics covered in the book include: People and Their Changing Values. Citizens in a Network Society. The Individual and Knowledge Based Organisations. Human Responsibility and Technology. Exclusion and Regeneration. This valuable new book contains the edited proceedings of the Fifth World Conference on Human Choice and Computers (HCC-5), which was sponsored by the International Federation for Information Processing (IFIP) and held in Geneva, Switzerland in August 1998. Since the first HCC conference in 1974, IFIP's Technical Committee 9 has endeavoured to set the agenda for human choices and human actions vis-A -vis computers.

In this theoretically and empirically engaging volume, the contributors demonstrate that despite the dynamism of India's software industry and the rhetorical flourishes of industry leaders, at present, the benefits of the revolution in information and communication technologies (ICTs) touch only the hundreds of thousands with the right skills and access. India still needs to do more to bring the benefits of ICTs to the hundreds of millions of its citizens still living in acute poverty. The contributors take stock of the political economy implications of informational development in India.

As technologies advance and become social norms worldwide, certain ethical considerations must be examined and reflected upon due to their various cultural implications. Information Technology and the Ethics of Globalization: Transnational Issues and Implications discusses the widespread influence of technologies across the globe with particular attention placed on moral consideration. A unique compilation of examinations on issues in IT, this innovative publication provides researchers, academicians, and practitioners with a comprehensive survey of theories and insight into human considerations of this vast globalization.

The relationship between innovation, networks and localities is of central concern for many nations. However, despite increasing interest in the components of this research triangle, efforts in these fields are hampered by a lackofconceptual and empirical insights. This volume brings together contributions from a distinguished group of scholars working in different but related disciplines, and aims to provide a fresh look at this research triangle. The objective is to offer a concise overview of current developments and insights derived from recent studies in Europe and North America. All of the contributions are based on original research undertaken in the various regions and nations and are published here for the first time. We are grateful to all those who have contributed to this volume for their willingness to participate in the project. Without their co-operation this book would not have been possible. We should like, in addition, to thank Angela Spence for her careful linguistic editing and assistance in co-ordinating the production of the camera ready copy. Lastly, but not least, we wish to express our gratitude for support from our home institutions, and in particular the Austrian Academy of Sciences (Institute for Urban and Regional Research), the Austrian Ministry for Science and Transport, the Styrian Government (Section for Science and Research) and the Federation of Austrian Industry in Styria for the financial backing received. April 1999 Manfred M.