This book redefines community discovery in the new world of Online Social Networks and Web 2.0 applications, through real-world problems and applications in the context of the Web, pointing out the current and future challenges of the field. Particular emphasis is placed on the issues of community representation, efficiency and scalability, detection of communities in hypergraphs, such as multi-mode and multi-relational networks, characterization of social media communities and online privacy aspects of online communities. User Community Discovery is for computer scientists, data scientists, social scientists and complex systems researchers, as well as students within these disciplines, while the connections to real-world problem settings and applications makes the book appealing for engineers and practitioners in the industry, in particular those interested in the highly attractive fields of data science and big data analytics.

- the book provides a short and accessible introduction to AI for learners - it examines seven different educational roles and settings, from AI as a peer to AI as a tutor and AI as textbook, among others - it considers both opportunities and risks: technological developments as well as ethical considerations

This work approaches the modern phenomenon of online dating, examining the ways people make use of its technical and social potential. In particular, the users' mate preferences, choices, strategies, and interactions are analyzed using the innovative method of click-stream observations and web-questionnaire data. For the purpose of these analyses, two major theories are used - an explicit theory of individual mate choice, and the more general relational theory developed by Pierre Bourdieu, which helps to highlight the social structures both underlying and resulting from mating online. Results show that online dating is not a partner marker free from social structure, but that the traditional social conditions found offline are also reproduced in this virtual setting. In contrast to the picture drawn by media discourse and advertising, online dating represents a partner market which fulfills the promise of happiness in a socially differential way.

Once the stuff of science fiction, recent progress in artificial intelligence, robotics, and machine learning means that these rapidly advancing technologies are finally coming into widespread use within everyday life. Such rapid development in these areas also brings with it a host of social, political and legal issues, as well as a rise in public concern and academic interest in the ethical challenges these new technologies pose. This volume is a collection of scholarly work from leading figures in the development of both robot ethics and machine ethics; it includes essays of historical significance which have become foundational for research in these two new areas of study, as well as important recent articles. The research articles selected focus on the control and governance of computational systems; the exploration of ethical and moral theories using software and robots as laboratories or simulations; inquiry into the necessary requirements for moral agency and the basis and boundaries of rights; and questions of how best to design systems that are both useful and morally sound. Collectively the articles ask what the practical ethical and legal issues, arising from the development of robots, will be over the next twenty years and how best to address these future considerations.

This volume brings together papers that offer conceptual analyses, highlight issues, propose solutions, and discuss practices regarding privacy and data protection. The first section of the book provides an overview of developments in data protection in different parts of the world. The second section focuses on one of the most captivating innovations of the data protection package: how to forget, and the right to be forgotten in a digital world. The third section presents studies on a recurring, and still important and much disputed, theme of the Computers, Privacy and Data Protection (CPDP) conferences : the surveillance, control and steering of individuals and groups of people and the increasing number of performing tools (data mining, profiling, convergence) to achieve those objectives. This part is illustrated by examples from the domain of law enforcement and smart surveillance. The book concludes with five chapters that advance our understanding of the changing nature of privacy (concerns) and data protection.

Emerging technologies present a challenging but fascinating set of ethical, legal and regulatory issues. The articles selected for this volume provide a broad overview of the most influential historical and current thinking in this area and show that existing frameworks are often inadequate to address new technologies - such as biotechnology, nanotechnology, synthetic biology and robotics - and innovative new models are needed. This collection brings together invaluable, innovative and often complementary approaches for overcoming the unique challenges of emerging technology ethics and governance.

Intelligent agents are one of the most promising business tools in our information rich world. An intelligent agent consists of a software system capable of performing intelligent tasks within a dynamic and unpredictable environment. They can be characterised by various attributes including: autonomous, adaptive, collaborative, communicative, mobile, and reactive. Many problems are not well defined and the information needed to make decisions is not available. These problems are not easy to solve using conventional computing approaches. Here, the intelligent agent paradigm may play a major role in helping to solve these problems. This book, written for application researchers, covers a broad selection of research results that demonstrate, in an authoritative and clear manner, the applications of agents within our information society.

- the author is in the BIMA Hall of Fame and is Chief Technology & Innovation Officer at Ernst & Young - the book explains the current state of AI and how it is governed, as well as detailing five potential futures involving AI and providing a clear Roadmap to manage the future of AI - easy and fun to read

An examination of the social impact of the Internet, this volume explores political, social, technical, legal, and economic controversies in a manner accessible to the general reader. Today more than one billion people worldwide use the Internet for communication, shopping, business, and research. But in the last five years they have lost over $10 billion to malicious computer attacks alone. Is there a way to keep the benefits and avoid the problems? The Internet and Society: A Reference Handbook explores both the positive aspects of the Internet and its darker side. Topically organized, it chronicles the background and history of the Internet, with a focus on the 1960s and beyond. Through analysis of the latest research in sociology, political science, economics, law, and computer science, it examines problems, varieties of cybercrime, controversies, and solutions related to the Internet's phenomenal growth. It also illuminates the likely directions of the Internet's future and the ongoing challenges it presents to societies around the globe. A glossary of key terms, such as algorithm, ARPAnet, Hyper Text Markup Language, identity theft, Internet protocol, malicious mode, and Moore's law, helps readers find their bearings in the high-tech world of the Internet Bibliographical sketches of 20 key personalities-both positive and negative-in Internet history bring this high-tech story to life

The development of information and communication technologies enables dynamic social interaction through computer-mediated communication. Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables describes the growing proliferation of CMC applications and the need for new perspectives, methods and tools for research and practice. This reference work explores the conceptual foundations of computer-mediated interaction, language action and discourse features in various CMC contexts. Uncovering the fundamental components of CMC and looking at interdisciplinary perspectives through a variety of research methods, this book is ideal for researchers, academics, and practitioners interested in information and communication technologies in respect to online social interactions and discourse.

Modern society has been transformed by the digital convergence towards a future where technologies embed themselves into the fabric of everyday life. This ongoing merging of social and technological infrastructures provides and necessitates new possibilities to renovate past notions, models and methods of information systems development that accommodates humans as actors within the infrastructure. This shift introduces new possibilities for information systems designers to fulfil more and more everyday functions, and to enhance their value and worth to the user. Reframing Humans in Information Systems Development aims to reframe the phenomenon of human-centered development of information systems by connecting scientific constructs produced within the field of information systems which has recently provided a plethora of multidisciplinary user views, without explicitly defining clear constructs that serve the IS field in particular. IS researchers, practitioners and students would benefit from Reframing Humans in Information Systems Development as the book provides a comprehensive view to various human-centered development methods and approaches. The representatives of the fields of Human-Computer Interaction and Computer Supported Collaborative Work will also find this book an excellent resource. A theoretical handbook and collection of practical experiences, are included along with critical discussions of the utilization methods in ISD and their implications with some interconnecting commentary viewpoints.

The advancement of technologies in the 20th century has radically transformed the interconnectedness of humans, science, and technology within an evolving society. Evolving Issues Surrounding Technoethics and Society in the Digital Age serves as an interdisciplinary base of scholarly contributions on the subject of technoethics, a field that deals with current and future problems that arise at the intersection of science, technological innovation, and human life and society. This premier reference work leverages ethical analysis, risk analysis, technology evaluation, and the combination of ethical and technological analyses within a variety of real life decision-making contexts, appealing to scholars and technology experts working in new areas of technology research where social and ethical issues emerge.

As democracy encounters increasing difficulties, many citizens are turning to the domain of alternative politics and, in doing so, making considerable use of the Web and other new communication technologies. Clearly this is having significant impact, and new modes of political participation and even political cultures are emerging. In this volume, Peter Dahlgren analyses various factors that shape such Web-facilitated participation, including features of the Web itself as well as broader societal realities.

From the early demise of Trent Lott at the hands of bloggers to the agonized scream of Howard Dean; from Daily Kos and the blogosphere to the rise of Twitter and Facebook, politics and new media have co-existed and evolved in rapid succession. Here, an academic and practitioner team up to consider how new and old media technologies mix with combustible politics to determine, in real time, the shape of the emerging political order. Our political moment shares with other realigning periods the sense that political parties are failing to address the public interest. In an era defined by the collapse of the political center, extreme income inequality, rapidly changing demography, and new methods of communicating and organizing, a second-generation online progressive movement fueled by email and social media is coming into its own. In this highly readable text, the authors - one a scholar of Internet politics, the other a leading voice of the first generation netroots - draw on unique data and on-the-ground experience to answer key questions at the core of our tumultuous politics: How has Internet activism changed in form and function? How have the left and right changed with it? How does this affect American political power?

This volume contains the proceedings of IFIPTM 2010, the 4th IFIP WG 11.11 International Conference on Trust Management, held in Morioka, Iwate, Japan during June 16-18, 2010. IFIPTM 2010 provided a truly global platform for the reporting of research, development, policy, and practice in the interdependent arrears of privacy, se- rity, and trust. Building on the traditions inherited from the highly succe- ful iTrust conference series, the IFIPTM 2007 conference in Moncton, New Brunswick, Canada, the IFIPTM 2008 conference in Trondheim, Norway, and the IFIPTM 2009 conference at Purdue University in Indiana, USA, IFIPTM 2010 focused on trust, privacy and security from multidisciplinary persp- tives. The conference is an arena for discussion on relevant problems from both research and practice in the areas of academia, business, and government. IFIPTM 2010 was an open IFIP conference. The program of the conference featured both theoretical research papers and reports of real-world case studies. IFIPTM 2010 received 61 submissions from 25 di?erent countries: Japan (10), UK (6), USA (6), Canada (5), Germany (5), China (3), Denmark (2), India (2), Italy (2), Luxembourg (2), The Netherlands (2), Switzerland (2), Taiwan (2), Austria, Estonia, Finland, France, Ireland, Israel, Korea, Malaysia, Norway, Singapore, Spain, Turkey. The Program Committee selected 18 full papers for presentation and inclusion in the proceedings. In addition, the program and the proceedings include two invited papers by academic experts in the ?elds of trust management, privacy and security, namely, Toshio Yamagishi and Pamela Briggs

1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandA. Motro PartIII InformationandKnowledgeManagement EffectiveStorageofSemanticWebData...177 RobertoDeVirgilio,PierluigiDelNostro,GiorgioGianforme, StefanoPaolozzi,andRiccardoTorlone AReferenceArchitectureforSemanticKnowledge Coordination ...185 S. Castano,A. Ferrara,andS. Montanelli Service-BasedNetworkedCollaboration...195 DevisBianchini,ValeriaDeAntonellis,andMicheleMelchiori HowtoExploitDataMiningWithoutBecomingAwareofit ...203 N. Ciaramella,andA. Albano AMethodologicalApproachtoEnableCooperative ProcessDesignThroughWebServices...211 D. Bianchini,C. Cappiello,V. DeAntonellis,andB. Pernici TowardanEffectiveandEf?cientQueryProcessing intheNeP4BProject ...

Internet is starting to permeate politics much as it has previously revolutionised education, business or the arts. Thus, there is a growing interest in areas of e-government and, more recently, e-democracy. However, most attempts in this field have just envisioned standard political approaches facilitated by technology, like e-voting or e-debating. Alternatively, we could devise a more transforming strategy based on deploying web based group decision support tools and promote their use for public policy decision making.

This book delineates how this approach could be implemented. It addresses foundations, basic methodologies, potential implementation and applications, together with a thorough discussion of the many challenging issues.

This innovative text will be of interest to students, researchers and practitioners in the fields of e-government, e-democracy and e-participation and research in decision analysis, negotiation analysis and group decision support.

The home is a key aspect of society and the widespread use of computers and other information appliances is transforming the way in which we live, work and communicate in the information age. The importance of this subject has never been greater with the encroachment of information technology into every corner of the home and social spheres. Many more homes in the developed world will have access to information and information technology in the near future, forming an information society. This book seeks to answer the questions surrounding this move to a wired society', such as: How is the new technology actually used? What are the effects on society as a whole? How will it affect human relationships? Who will gain and who will lose? What technology is there to support everyday life? What services do people really want? How do we study aspects of this phenomenon? A/LISTA Home Informatics and Telematics brings together papers from researchers around the world who are looking at this challenging problem domain. There are contributions on the technical computing areas associated with the home, the HCI of household technology, and theoretical studies on the sociological, psychological and methodological aspects of information technology in everyday life. Also included are studies on the use of computers and the Internet at home, along with fundamental research on the social nature of human communication. This volume contains selected proceedings from the International Conference on Home Informatics and Telematics (HOIT 2000), IT at Home: Virtual Influences on Everyday Life', which was sponsored by the International Federation for Information Processing (IFIP) and held in Wolverhampton, United Kingdom, June 28-30, 2000.

As democracy encounters increasing difficulties, many citizens are turning to the domain of alternative politics, and in so doing, making considerable use of the Web and other new communication technologies. Clearly this is having significant impact, and we see that new modes of political participation and even political cultures are emerging. Yet, we would be foolish to expect some simple 'techno-fix' for democracy; its problems are more complex than that. This volume analyses various factors that shape such Web-facilitated participation, including features of the Web itself as well as broader societal realities. Avoiding simplistic optimism or pessimism, the discussion highlights the tensions and force-fields that impact on participation. The presentation also addresses several key topics in regard to citizens' engagement, such as civic subjectivity, web intellectuals, and cosmopolitanism. While anchored in an extensive literature and wide theoretical vistas, the book is written in a clear and accessible style.

In many international settings, regional economies are declining resulting in lowered opportunities for these communities. This result attacks the very fabric of cohesion and purpose for these regional societies, and increases social, health, economic and sustainability problems. Community informatics research, education and practice is an emerging area in many countries, which seeks to address these issues. The primary objective of Using Community Informatics to Transform Regions is to provide leaders, policy developers, researchers, students and community workers with successful strategies and principles of Community Informatics to transform regions. This book embraces an integrative cross-sectoral approach in the use of Community Informatics to increase both social and cultural capital as a means to increased sustainability for regional communities.

This timely interdisciplinary work on current developments in ICT and privacy/data protection, coincides as it does with the rethinking of the Data Protection Directive, the contentious debates on data sharing with the USA (SWIFT, PNR) and the judicial and political resistance against data retention. The authors of the contributions focus on particular and pertinent issues from the perspective of their different disciplines which range from the legal through sociology, surveillance studies and technology assessment, to computer sciences. Such issues include cutting-edge developments in the field of cloud computing, ambient intelligence and PETs; data retention, PNR-agreements, property in personal data and the right to personal identity; electronic road tolling, HIV-related information, criminal records and teenager's online conduct, to name but a few.

"Online Matchmaking "examines the joys, fears, and disappointments of hooking up with people in cyberspace. Unlike most other books that exist in this field, this collection includes studies by experts from a variety of disciplines, including Communications, Cultural studies, English, Health, Journalism, Psychology, Rhetoric, and Sociology. "Online Matchmaking" could be used as a primary or secondary resource for any subject that focuses on cyber-relationships.