Many CFOs have led their companies to invest in ERP and shared
services in order to create leaner, more global organization
structures. Today, they seek more radical transformation through
business process outsourcing (BPO). "CFO Insights" is a practical,
comprehensive guide to this exciting, fast-growing field. It
features expert advice from the CFOs of major companies worldwide,
including BP, Procter & Gamble, Dell, and Exel. Step by step,
it takes you through the stages of a successful outsourcing
solution - from evaluating providers and contracting, through
transition planning and risk management.
"We have seen cost reductions every year for each of the 13
years of our outsourcing experience - now, finally, we are seeing
the outsourcing market mature. The advancement of multi-client
centers will create new value. As new low cost centers spring up
around the world I want to have easy access to the
opportunities."
--Ala n Eilles, CFO Downstream, BP
"Outsourcing is not about sitting still. On the one hand, as
CFO, you have to be in control, and have the right control
mechanisms in place. On the other, this is an evolving relationship
where both parties feel empowered and energized to make a real
difference in the business."
--John Coghlan, Group Finance Director of Exel
"My view of the CFO's role is relatively simple: How do you add
value? The CFO has to be in the forefront in understanding, at a
strategic level, the relative economics of different parts of the
business model - and vitally play a decisive role in deciding what
should be insourced and what should be outsourced."
--Clayton Daley, CFO, Procter & Gamble
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