Total Management Thinking is a unique guide to the dominant
theories influencing management practice in the late 20th century.
In a refreshing and straightforward manner, this book provides a
critical insight into key management initiatives and shows how they
have changed the nature of the workplace.
The author comments: 'In my job I have come across thousands of
business executives who have attended leading edge management
conferences and training programmes. The topic of conversation
always boils down to the following key aspects of business:
- we cannot cope with the various management fads and thinking that
are proliferating in the business world
- do these management ideas work in practice and what types of
organizations have applied them?
- wouldn't it be nice to have all these issues addressed in one
book?'
Uniquely, Total Management Thinking begins and ends with a mock
internal 'memo' - one from the CEO to employees, full of suspect
platitudes about people being 'our greatest asset' despite
redundancy programmes. The response from employees is a plea for
less 'organizational schizophrenia' and more courage from the top
team.
Total Management Thinking looks at:
*Total quality management *Benchmarking *Delivering service
excellence *Business process re-engineering *Performance
measurement *Empowerment *The horizontal organization *The learning
organization *Teaming for business success *The knowledge
era.
Through practical examples and first hand observations from case
studies and managers at the chalk face, Kermally goes beyond the
jargon to create a common-sense guide.
Sultan Kermally is the senior Vice President and the Director of
theEconomist Conferences. Formerly he was a Senior Group Director
at Management Centre Europe, Brussels. He designs conferences on
leading edge management issues such as Benchmarking, Empowerment,
Process Re-engineering etc. He is also a part-time lecturer at
Durham University Business School.
Author is the Senior Vice President and Director of the Economist
Conferences
Critical overview of Management Thinking
Accessible, down-to-earth approach and features first-hand views
from managers
General
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