Books in the Quality and Business Excellence series can help
readers enhance customer value and satisfaction by integrating the
customer's voice into design, manufacturing, supply chain, and
field processes. Although there are many Six Sigma books on the
market, few clarify the essential aspects of its implementation
across various industries. The Tactical Guide to Six Sigma
Implementation fills this need. Simplifying a complex subject and
removing the intimidation of using statistics, the book takes
readers through the five phases of the Six Sigma
methodology-Define-Measure-Analyze-Improve-Control (DMAIC). In ten
clearly written and easy-to-understand chapters, readers learn the
purpose of each phase and what activities must be performed in each
phase. The book illustrates the layout of the interaction of
organizational processes-defining product and information flows
separately such that each process receives product or information
and, after completion of the process, supplies the output to the
next process. The author identifies organizational processes
through turtle and SIPOC diagrams, defining the process owner,
inputs and outputs, and process customer for each process. He also
explains how to determine the measures and goals of the process,
and how to document the process so that further process
improvements can be implemented through management reviews. The
text presents a comprehensive process control plan assessment to
comply with automotive, aerospace, and all types of manufacturing
and service processes. It details 17 global quality management
system processes covering management responsibility, resource
management, product realization policies, and management analysis
and improvement policies. It also provides comprehensive root cause
analysis and problem solving techniques. Numerous figures, charts,
formulae and forms are included throughout the book and all
statistics are described to the exact level of understanding
required. Books in this series are suitable for use as basic
textbooks for Green Belt, Black Belt, BBA, and MBA courses in
global quality, Lean Six Sigma, and business excellence.
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