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Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
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Assessment and Accountability In Reference Work (Hardcover)
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Assessment and Accountability In Reference Work (Hardcover)
Series: Routledge Library Editions: Library and Information Science
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This book, first published in 1992, explores the issue of library
assessment methods and the impact of accountability on the delivery
of reference services. It is a call for librarians to actively
adopt performance measures and learn how to work with the results.
It analyses a wealth of assessment methods that librarians can use
to collect data and create standards that are valid, practical, and
useful in accounting for reference services. Some of the
methodologies described include quantitative measures, qualitative
measures, patron surveys, questionnaires, interviews, case studies,
peer review, unobtrusive testing, and even updating the library's
policies and procedures manual as a way to evaluate services. A
variety of assessment methods for reference services are applied to
all types of libraries. Chapters in Assessment and Accountability
in Reference Work describe how a small town library defends the
relevancy of its services at a town meeting, how a special library
documents the value of its services to cost-conscious management,
and how academic libraries can become involved in university- and
college-level assessment programs. Librarians seeking to develop
their own assessment methods will benefit from practical advice on
assessing diversity in the library, and helpful suggestions for
improving reference services through training workshops,
peer-coaching, and changes in organizational climate.
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