Personal Conflict Management - Theory and Practice (Hardcover, 2nd edition)

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one's conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Release date:	October 2017
First published:	2018
Authors:	Suzanne McCorkle • Melanie J. Reese
Dimensions:	246 x 174mm (L x W)
Format:	Hardcover
Pages:	344
Edition:	2nd edition
ISBN-13:	978-1-138-21098-1
Categories:	Books > Humanities > General Books > Reference & Interdisciplinary > Communication studies > Media studies
LSN:	1-138-21098-6
Barcode:	9781138210981

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