This book provides a perspective on knowledge management at Siemens
- an internationally recognised benchmark - by presenting the
reader with the best of the corporation's practical applications
and experiences. Tom Davenport and Gilbert Probst bring together
instructive case studies from different areas that reflect the rich
insights gained from years of experience in practising knowledge
management.
Most of the cases have been updated for the second edition. New
cases have been added.
The Knowledge Management Case Book provides a comprehensive account
of how organisational knowledge assets can be managed effectively.
Specific emphasis is given to the development of generic lessons
that can be learned from Siemens' experience. The book also offers
a roadmap to building a "mature knowledge enterprise," thereby
enhancing our understanding of the steps that need to be taken in
order to sustain competitive dominance in the knowledge
economy.
Presenting applications from very different areas, this
practice-orientated book is really outstanding in the broad field
of KM literature.
"Perhaps the most revealing - and interesting - part of the cases
in this book is not the analysis of the various knowledge
management tools and processes, but the description of their
development, of how they come about, of how commitment was gained,
of how implementation was led."
Yves Doz, The Timken Chaired Professor of Global Technology and
Innovation at INSEAD, Fontainebleau
"This case book brings insights how our most valuable resource
makes those tools happen. I found this book exciting reading,
because it is, to my knowledge, the only book where a single
company with a wide variety of knowledge management approaches
accumulates years of experiences and lessons learned. Edited by two
of the leading thinkers in the field of knowledge management, this
book will show the way you practise knowledge management in your
company."
Heinz Fischer, Global Head of HR, Deutsche Bank AG
"This book is a rare and valuable description of a single
company's knowledge management journey. Siemens has made impressive
advances in becoming a knowledge-driven firm, and this volume
details many of its directions and waystations."
Laurence Prusak, Executive Director, IBM Institute for Knowledge
Management
"Though there are many books on Knowledge Management, this is a
unique one on a sense that it provides practical application of KM
rather than the jargon."
Sushil, Modi Foundation Chair Professor and Group Chair, Department
of Management Studies, Indian Institute of Technology, New
Delhi
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