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Travel and Tourism - Professional C onduct (Paperback)
Loot Price: R153
Discovery Miles 1 530
You Save: R849
(85%)
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Travel and Tourism - Professional C onduct (Paperback)
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List price R1,002
Loot Price R153
Discovery Miles 1 530
You Save R849 (85%)
Expected to ship within 9 - 15 working days
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This book is the first in a new series on Travel and Tourism and is
designed to support Level 1 to 3 workers in this industry. In this
book students are encouraged to prepare themselves for a
professional day of work and to remember they are representing
their employer both in and out of work. There is anecdotal research
that suggests this is an area that many young people in this trade
have difficulty with when they start working. The students will
also be introduced to the concept of customer care and the fact
that whilst the employee may be repeating the same offering, the
customer receives it once and once only and therefore it must be
top quality. The book comes with lesson plans and worksheets for
students and is copiable. It is the first in a new series from
Lawler Education and we welcome feedback from colleagues as to
their future needs. The author, Tansy Rogerson, is well known in
the Travel and Tourism industry. She is the business de-velopment
manager for a hotel management group providing a complete and
exceptional management & consultancy service to a growing
portfolio of UK based hotels. Tansy Rogerson is also director of an
events company and has represented Wales internationally in the
industry. She was the driving force behind the Gojys Festival
formerly held in North Wales every year and in 2018 she went on a
business development research trip to Japan to assess the viability
of a market focused U.K. offer to Japanese tourists.
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