Managing Industrial Services - From Basics to the Emergence of Smart and Remote Services (Hardcover, 1st ed. 2021)

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Management for Professionals
Release date:	June 2021
First published:	2021
Editors:	Thomas Friedli • Philipp Osterrieder • Moritz Classen
Dimensions:	235 x 155 x 21mm (L x W x T)
Format:	Hardcover
Pages:	218
Edition:	1st ed. 2021
ISBN-13:	978-3-03-072727-7
Categories:	Books > Computing & IT > Computer software packages > General Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	3-03-072727-0
Barcode:	9783030727277

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