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Managing Industrial Services - From Basics to the Emergence of Smart and Remote Services (Hardcover, 1st ed. 2021)
Loot Price: R2,437
Discovery Miles 24 370
You Save: R139
(5%)
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Managing Industrial Services - From Basics to the Emergence of Smart and Remote Services (Hardcover, 1st ed. 2021)
Series: Management for Professionals
Expected to ship within 9 - 15 working days
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The increasing importance of industrial services and rapid
digitalization towards smart and remote services pose opportunities
as well as challenges to the manufacturing sector. This book
provides a holistic understanding of industrial service management
and guides companies into building capabilities and management
practices for smart and remote services. By combining insights from
research and practice, it offers a unique perspective on the core
and enabling activities of manufacturing companies for growth in
the service business. In essence, the first part covers
action-based research findings regarding service strategy,
organizational design, service innovation, service sales, services
operations, and customer relationship management together with
insights into value networks. The second part introduces
outstanding practices from leading manufacturing companies in
industrial and smart services. The book concludes with a summary of
key messages and recommendations to navigate the landscape of
industrial and smart service management successfully.
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