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Books > Medicine > General issues > Health systems & services > Hospital administration & management
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Essential Management Skills for Pharmacy and Business Managers (Hardcover, New)
Loot Price: R1,968
Discovery Miles 19 680
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Essential Management Skills for Pharmacy and Business Managers (Hardcover, New)
Expected to ship within 12 - 17 working days
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As a manager you will be expected to resolve a range of legal,
ethical, operational, human resource, and financial issues that
affect your organization. Essential Management Skills for Pharmacy
and Business Managers supplies the understanding you will need to
manage the day-to-day challenges in this increasingly competitive
environment. Presenting a wealth of information on how to resolve
common issues across all sectors of the pharmacy environment, it
uses case studies to illustrate the methods required to create a
patient-focused business where teamwork flourishes and continuous
improvement becomes a reality. The book describes the kinds of
things that will most often go wrong in organizations of all types
and sizes and provides proven methods for resolving these issues.
It explains how to develop and implement an effective quality
management system in the pharmacy or a retail operation that
complies with external standards. Outlining an efficient
performance appraisal system, it describes how to manage diversity
and details time-tested problem solving, conflict management, and
stress management techniques. With coverage that includes employee
management, quality management, and quality assurance, the book
describes how to create a harmonious work environment that promotes
effective communication between pharmacy staff, medical
professionals, care givers, patients, and customers. Complete with
links to further information in each chapter, it arms you with the
tools to empower and motivate your employees to provide world-class
patient and customer care.
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