This book explores a range of prospective avenues, models, and
operational and strategic approaches to Lean Six Sigma (LSS), a
contemporary Continuous Improvement (CI) practice for achieving a
quality-based competitive edge in organisations. Lean Six Sigma
project case studies from banking organizations help to illustrate
the operational dimensions of LSS, while the case-specific and
cross-case analyses presented here demonstrate its strategic value.
While the case data used to arrive at the findings come from the
Banking firms, it allows generalizability beyond the Banking and
Financial Services sector. The book contends that LSS is not merely
a CI practice, but a higher-order organizational capability, more
precisely a dynamic capability, that allows firms to gain a
competitive edge based on quality. Addressing the interests of
practitioners and researchers alike, the book strikes a balance
between theory and practice. For practitioners, it offers guidance
on using LSS to gain a competitive advantage, and on evidence-based
practice in quality management and operational excellence. For
researchers, it presents a wealth of literature and expands the
body of knowledge on quality management. Accordingly, the book is
of immense value to both practitioners and researchers, helping the
former unlock the value of LSS as both an operational and strategic
resource, and highlighting potential research directions and
applications for the latter. "This book provides a deep
understanding of Lean Six Sigma applications. It inspires by
transferring the principles of the concept into uncommon areas of
operations and management behind the usual quality and project
management. While reading the book I got hit by a great idea of
applying Lean Six Sigma in my digital business as well. My
impression at the end of the book was that sky is the limit for the
right employment of Lean Six Sigma, especially while viewing it
from a dynamic capabilities' lens. Readers of this book will surely
receive insights for improving their business processes both
operationally and strategically. Although the book is focused on
banking, it is actually suitable for a really wide audience. This
is a brilliant piece of research as a book that will serve as a
guide for transformation by the prism of Lean Six Sigma." -
Professor. Dr. ZornitsaYordanova, Chief Assistant Professor of
Innovation Management, University of National and World Economy,
Sofia, Bulgaria "Lean Six Sigma needs to be understood from a
systems perspective and there exists a huge knowledge gap in this
area of finding holistic solutions to business problems. This book
is a very welcome work that addresses this call. It integrates
quality management resources and dynamic capabilities view towards
practice. Banking and Financial Services was aptly chosen as it has
the most direct applicability for social enterprises. Anyone
interested in creating more impact with less will surely benefit
from reading the book" -Alex Abraham, Chief Executive Officer, Lean
Success Partners, Winnipeg, Manitoba, Canada "The book is a
refreshing booster to the world of Quality Management especially in
the context of Banking and Financial Services. Concepts and terms
like "Rapidness of Lean & robustness of Six Sigma to solve
operational problems" "Hybrid methodology" resonate very well with
what we do in the industry today. Another interesting fact about
the book is applying "Dynamic Capabilities approach" to Quality
Management, that sets a fresh Quality Oven and ensures this book is
definitely a good investment of authors' intellect.Best part - Even
if a reader is new to the world of Quality,this book will be
appropriate and resonating. For Researchers and Practitioners, both
being leaders orfresh entrants, this book stands out to be a
must-read, as it demonstrates the success of the Lean Six Sigma
methodology via case studies and practical applications." -Udit
Salvan, Director, Global Transformation & Engineering
Network,An American Multinational Financial Services Corporation,
New York, USA
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