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Books > Social sciences > Sociology, social studies > Social issues
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The Bureaucrat and the Poor - Encounters in French Welfare Offices (Hardcover, New Ed)
Loot Price: R4,637
Discovery Miles 46 370
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The Bureaucrat and the Poor - Encounters in French Welfare Offices (Hardcover, New Ed)
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Welfare offices usually attract negative descriptions of
bureaucracy with their queues, routines, and impersonal nature. Are
they anonymous machines or the locus of neutral service
relationships? Showing how people experience state public
administration, The Bureaucrat and the Poor provides a realistic
view of French welfare policies, institutions and reforms and, in
doing so, dispels both of these myths. Combining Lipsky's
street-level bureaucracy theory with the sociology of Bourdieu and
Goffman, this research analyses face-to-face encounters and
demonstrates the complex relationship between welfare agents, torn
between their institutional role and their personal feelings, and
welfare applicants, required to translate their personal experience
into bureaucratic categories. Placing these interactions within the
broader context of social structures and class, race and gender,
the author unveils both the social determinations of these
interpersonal relationships and their social functions. Increasing
numbers of welfare applicants, coupled with mass unemployment,
family transformations and the so-called 'integration problem' of
migrants into French society deeply affect these encounters. Staff
manage tense situations with no additional resources - some become
personally involved, while others stick to their bureaucratic role;
most of them alternate between involvement and detachment,
assistance and domination. Welfare offices have become a place for
're-socialisation', where people can talk about their personal
problems and ask for advice. On the other hand, bureaucratic
encounters are increasingly violent, symbolically if not
physically. More than ever, they are now a means of regulating the
poor.
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