Practical Assertiveness for Professionals in Health Care - Skills Key to Personal Effectiveness with Patients, Families, and Coworkers (Paperback)

Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously with each other, they may not have the necessary skills. With Practical Assertiveness, you can help your team master and apply tactful, direct, and compassionate communication that will make it more likely that they achieve the results that you and they want. Written by healthcare communication expert Wendy Leebov Ed.D, Practical Assertiveness is a clear nuts and bolts guide filled with case situations, self-assessment tools, and practice exercises that help learners: 1) Communicate their wants, needs and feelings in a genuine way that shows their caring and altruistic intentions 2) Build harmonious, respectful relationships 3) Reach new heights of self-confidence, contribution and pride in their work If you are anxious to replace difficult, tension-ridden interactions with direct, respectful exchanges, Practical Assertiveness has the strategies for you

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	October 2012
First published:	October 2012
Authors:	Wendy Leebov Edd
Dimensions:	229 x 152 x 3mm (L x W x T)
Format:	Paperback - Trade
Pages:	58
ISBN-13:	978-1-4793-3606-7
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Promotions
LSN:	1-4793-3606-8
Barcode:	9781479336067

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!