Global competition, sluggish economies and the potential offered by
emerging technologies have pushed firms to fundamentally rethink
their business processes. Business Process Reengineering (BPR) has
become recognized as a means to restructure aging bureaucratized
processes to achieve the strategic objectives of increased
efficiency, reduced costs, improved quality and greater customer
satisfaction. Business Process Change: Reengineering Concepts,
Methods and Technologies provides extensive coverage of the
organizational, managerial and technical concepts related to
business process change.
Among some of the topics included in this book are: process
change components; enablers of process change; methodologies,
techniques and tools; team-based management; effective adoption of
BPR.
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