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Accounts, Excuses, and Apologies - A Theory of Image Restoration Strategies (Paperback, New) Loot Price: R701
Discovery Miles 7 010
Repayment Terms: R66 pm x 12*
Accounts, Excuses, and Apologies - A Theory of Image Restoration Strategies (Paperback, New): William L. Benoit

Accounts, Excuses, and Apologies - A Theory of Image Restoration Strategies (Paperback, New)

William L. Benoit

Series: SUNY series in Communication Studies

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Loot Price R701 Discovery Miles 7 010 | Repayment Terms: R66 pm x 12*

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'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New Paltz

General

Imprint: State University of New York Press
Country of origin: United States
Series: SUNY series in Communication Studies
Release date: December 1994
First published: December 1994
Authors: William L. Benoit
Dimensions: 229 x 152 x 25mm (L x W x T)
Format: Paperback - Trade
Pages: 208
Edition: New
ISBN-13: 978-0-7914-2186-4
Categories: Books > Language & Literature > Language & linguistics > Semantics (meaning) > General
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LSN: 0-7914-2186-4
Barcode: 9780791421864

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