Project management involves a lot of decision-making processes.
From the decision to initiate planning, to the final decision of
decommissioning, the diverse participants collaborate in a
continuous effort to define and achieve the ever-changing set of
multiple objectives of a project. The flow of information required
among all participants is enormous, diverse, and detailed, yet
dynamic. People often go to great lengths to obtain useful
information to make decisions. The clumsy searching process and
excessive requirements of users' ability with database query
languages will affect the usability of systems. Based on the
analysis of the project management user model, the authors aimed to
build an efficient and practical "request-break-down and
information-retrieval" model. By using this model, the authors hope
to help project participants develop a more suitable tool for
retrieving the intended information. The authors also analyzed what
the project-management software should provide to users through
detailed case studies, thus showing the significance of
understanding users and their needs.
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