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Maximizing Management Performance and Quality with Service Analytics (Hardcover)
Loot Price: R7,089
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Maximizing Management Performance and Quality with Service Analytics (Hardcover)
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Service analytics studies the collection of business analytics
models and tools for the improvement of IT service management
processes. By analyzing related quality, cost, and productivity
metrics, as well as customer interactions and social factors,
organizations can effectively exploit these resources to reveal
valuable insights in support of business goals, maximizing
performance, quality of service, and customer satisfaction.
Maximizing Management Performance and Quality with Service
Analytics offers a selection of service analytics solutions for
process modeling and optimization proven to drive excellence in IT
service management. This book is for practitioners engaged in IT
service management who are interested in delivering high-quality
and cost-competitive IT services, as well as academic and
industrial researchers in the fields of information technology and
computer science who are advancing data analysis, modeling, and
optimization methods to new emerging fields.
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