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Do you need to deliver an effective service to challenging and
unreasonable internal or external clients? Do you worry that you'll
lose business or take a reputational hit if you don't do so well
enough? This book introduces a valuable set of tools through which
to build, maintain and manage your client-facing relationships.
A highly practical and insightful book; it will help you to perform
more effectively in a workplace which requires you to function
effectively in predominantly adversarial relationships. Whether you
work for a small, medium or large organization this book will
enable you to get things done effectively in prevailingly
oppositional relationships.
"This is a comprehensive, practical and engaging book designed to
help readers to recognise bullying behaviour at work and identify
and select inter-personal strategies for handling bullying
behaviour"--Provided by publisher.
Do you need to deliver an effective service to challenging and
unreasonable internal or external clients? Do you worry that you'll
lose business or take a reputational hit if you don't do so well
enough? This book introduces a valuable set of tools through which
to build, maintain and manage your client-facing relationships.
A highly practical and insightful book; it will help you to perform
more effectively in a workplace which requires you to function
effectively in predominantly adversarial relationships. Whether you
work for a small, medium or large organization this book will
enable you to get things done effectively in prevailingly
oppositional relationships.
This is a comprehensive, practical and engaging book designed to
help readers to recognise bullying behaviour at work and identify
and select inter-personal strategies for handling bullying
behaviour.
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