This book contains a foreword by Maurice Conlon, Associate Director, Appraisal and Revalidation Lead, NHS Clinical Governance Support Team. This is an invaluable, detailed guide offering practical resources for medical professionals in the challenging role of appraiser. It assists with confidence, professionalism and competency and contains a comprehensive, up-to-date summary of the 'state of play' for appraising doctors. It also includes sample forms, contracts for guidance and links to web resources. "The Appraiser's Handbook" provides vital information for all those involved in continuing professional development in primary and secondary care. Appraisal leads and managers in primary and secondary care trusts will find it of great interest, as will clinical tutors, GP tutors and deanery educational teams. "This book aims to support appraisers in developing their skills in order to ensure that the doctor whom they appraise, gains the maximum possible benefit from the time spent in, and preparing for, the appraisal. The appraiser will find appraisees who enthusiastically embrace appraisal and those who doubt its use and place in their professional development. Different approaches may be needed to support and understand different individuals." - Nick Lyons, Susanne Caesar and Abayomi McEwen. "This book, written by a trio steeped in appraisal, is a valuable resource for appraisers. It will help doctors learning to be appraisers, and experienced appraisers. It will also help those organising appraisal, to remind them of the aims of the process. Teachers of appraisal will be able to use it to supplement and support their curricula. I believe revalidation, when it arrives, will be the single biggest step towards improvement taken by the profession, since the introduction of the medical register. I also believe this depends upon the inclusion of appraisal within the revalidation package. Putting high-quality, developmental appraisal 'in the water' for the medical profession will bring about a whole-profession shift in terms of lifelong professional development. This book will support that aim." - Maurice Conlon, in the Foreword.

"This book is a real gem - useful not only for nurses, but for all healthcare professionals, students and educators wanting to develop their communication skills. One is reminded that it is not always about 'what' is said, but 'how' it is said. This book will be a great resource for those advocating interprofessional working, while keeping the patient's perspective in the reader's mind throughout." Dr Susanne Lindqvist, Senior Lecturer in Interprofessional Education, University of East Anglia, Norwich, UK."This book is slim line and concise but covers a lot of vital points that all nurses and students of nursing should be aware of. It is well laid out with activities, case studies and vignettes to illustrate key issues... I thoroughly recommend this book to nursing students and those who work with people in any context." Jo Parham, third year adult nursing student at the University of the West of England. "From a Nursing Student perspective this book is excellent. It deals with every aspect of communication from the fundamental skills, through the use of technology, challenging situations, communication in teams, to the legal and ethical aspects of communication." Conor Hamilton, Nursing student. Queens University, Belfast.An essential guide for all nurses!! With an emphasis on practical application, this lively and accessible guide will help nurses to hone and develop their communication skills. Full of examples from both a patient and a nurse perspective, the book covers: Barriers to communication Communication in teams The patient's perspectiveMaking good use of email and phoneManaging difficult conversations How good communication underpins the essence of care Examples of both good and poor practice, taken from the real-life experiences of the authors, are included to encourage reflection and integration of theory and practice. The book includes common scenarios, activity points and suggestions for practice, to give nurses the tools to continue to develop and apply effective communication skills.Communication Skills for Adult Nurses will support both student nurses learning their craft and also offer a suitable handy reference for qualified nurses undertaking continuing professional development, or acting as mentors.Contributors: Bernard Anderson, Jayne Crow, Graham Harris, Vivian Jellis, Mary Northrop, Paula Sobiechowska, Jill Toocaram

"Changing Clinical Care" adopts a fresh, nursing and patient-centred approach to systemisation to aid patients and their carers. The evidence-based methodology outlines real-world experiences in various sectors of healthcare including primary care, cardiac services, general surgery, and care of long term conditions. It sheds light on possible difficulties and examines the key lessons learnt in providing effective systemisation including common problems, pit-falls and effective solutions. It includes high profile prologues by Dame Carol Black, (Past President, Royal College of Physicians of England) Dr David Colin-Thome (National Clinical Director for Primary Care, Department of Health, England) and Professor Alison Kitson (Executive Director, Royal College of Nursing). This book is ideal for all healthcare professionals interested in systemising the delivery of care. It is also of great interest to healthcare policy makers and shapers, and academics and researchers.