For decades, companies in other industries have refined techniques to better understand their customers' needs, uncover insights, and develop new-to-the-world ideas, which are now products and services we use every day. Organisations have concluded that successfully adopting these methods, known as Design Thinking, have greater financial returns than pursuing more traditional ways of operating. As the legal industry grapples with increased complexity, accelerated market deadlines, and budget constraints, design thinking holds promise to create a more delightful client experience while also increasing profitability. This book features insights from leading experts in the field.

Innovation. How to go about it, what it can do for your business - what even is it? Can innovation be applied in the legal environment? Such is the interest and appetite for legal innovation that, in the last 18 months, ARK has published over a dozen titles with innovation in their remit, covering everything from knowledge management to pricing, from marketing to recruitment, and everything in between. This compilation deep-dives into the key areas that drive innovation forward in the legal profession, combining the views and experiences of 14 leaders in their fields.

Like so many other professions, law is becoming increasingly influenced by an overwhelming amount of disparate, fragmented and complex data that can both help and hinder business. Data comes from a wealth of different sources, both internal and external, constantly changing, never still. Keeping control of all that data is one challenge; leveraging it to the greater good much harder. Despite the huge amount of data in the average law firm, data-driven decision-making is relatively new and uncharted. With the hugely disruptive changes that have occurred in our ways of working over the last two years, the issue of data is now front and centre. This second edition of Building the Data-Driven Law Firm looks at how the use of data has become inextricably linked with the practice of law; how it can be utilized to the good, and the safeguards that must be put in place to mitigate the bad; how Big Data will revolutionize the way lawyers work, and the cases they will work on; and how new uses for data (including blockchain and the Internet of Things) will influence the law firm of the future. Bringing the book bang up to date, new content features how we can keep data secure in the changing world of work, how data can be used for business development and client satisfaction, the implications of data bias and data theft, and whether the way we use data is even useful anymore.

AI is being touted as the biggest disruptor of legal services in living memory. Claims that "100,000 legal roles are to become automated", and "robots will replace lawyers in the next 20-30 years" mean that the trend cannot be ignored. In December 2016, ARK's best-selling Robots in Law - a vendor neutral primer on what artificial intelligence could do in legal services was published. This was written as a snapshot of how things stood at that point in time. It was early days for AI in legal, so it wasn't about implementation or adoption but about technological developments and possible uses. A year later, this book focuses on how firms have begun to adopt and use AI, providing detailed insight into the different practice areas or functions that AI has been used to drive efficiencies. The book is designed to help law firms learn lessons from previous implementations and consider which technology would be right for them to adopt.

We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institutional, and private clients alike. For their business plans to be connected to reality, partners and law firm leaders must learn how they are perceived by their clients and adapt accordingly. They do this by listening to their clients. Historically this was through informal, fireside chats. In recent years, many firms have devised formal client listening programs and in recent years there has been an explosion of review sites and social media channels enabling clients to leave their unfiltered and public feedback, whether solicited or not. Forward-looking firms are adopting multi-channel approaches to taking feedback to maximize the intelligence they gather and to adapt to clients' own preferences. As ever, the most nimble and adaptable will reap the rewards. The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

Why this report, why now? We began 2020 in bright spirits and bountiful economic conditions; by early March all that had changed. Economic adjustments were made and, overall, firms ended the year in much better shape than their spring worst-case projections anticipated. Some firms were even close to their original 2020 profit expectations to date - largely due to quick actions to curtail expenditures as COVID-19 got underway in the US. Adjusting the Numbers: The Future of Finance in Law Firms looks back at a year like no other in our lifetimes, highlighting pricing, budgeting, strategic planning and people management principles, and identifying good compensation practices that can be applied during the pandemic, its gradual cessation, and beyond. Unique selling points: First title to look at financial performance post-COVID, focusing on pricing, compensation, financing, KPIs and partner management.

The COVID-19 pandemic has changed working practices across the globe. It has been predicted that as much as 80 percent of the legal workforce will remain transient or permanently working from home after the COVID-19 crisis ends, with only around a fifth as full-time office workers. Although law firms typically weather downturns better than the overall economy, revenues, working practices, and working culture will all change. The expected economic downturn may not directly translate into a decline for professional services, as market difficulties, regulatory responses, stimulus programs, changes in employment, and other stressors provide potential sources of demand - particularly in the legal sector. What is clear is that personnel issues will come to the fore, and law firm leaders will have to respond proactively, both to mitigate risk and to make the best of a challenging and changing situation. Transitioning from an industry famed for office working to one that is more responsive, flexible and individualistic will provide as many opportunities as it will challenges.

Pandemics bring the world to a standstill. All economies are based on confidence, yet during and after a pandemic, uncertainty and fear abound. The entire professional services sector the world over - which includes law firms, accounting firms, brokerages, consulting firms, etc. - are cash-based, people-centric, and relationship-driven businesses. The rapid changes to relationships - both professional and personal - caused by a pandemic are structural and deep. The definition of "business as usual" is altered, and all professional services providers need to adapt and change quickly to respond to the new ways that employees, clients, and everyone else will behave, communicate, buy, and use their services in the future. The speed at which information travels will not slow down.

Recent years have witnessed growing concern internationally in wellbeing and mental health across the legal community, a shift reflected in a host of initiatives, networks, reports and research studies. Changes to working patterns, generational shifts, and an increased interest in overall wellbeing have contributed to a growing movement towards better working practices - across all industries but particularly in high pressure professions such as law. The genesis of the lawyer wellbeing movement in the United States has spread to the UK, EU, Canada and Australia. In this opening chapter, Bree Buchanan, chair of the ABA Commission, covers the 2016 research regarding lawyer and law student impairment that served as the catalyst for creating the National Task Force on Lawyer Wellbeing. From this coalition of national organizations came the 2017 Report, which in turn launched a wide variety of national and state policy and practice innovations. Bree summarizes a snapshot of those developments.

With barely a week going by without news that yet another chief innovation officer has taken up residence in a global law firm, it's clear innovation is still a hot topic, continuing to grow and expand in terms of its reach within law firms. However, despite rapid advancement in recent years, it's generally acknowledged that legal is behind the curve in terms of innovation compared to the rest of the corporate world. It's also generally assumed that innovation relates purely to technology - meaning none but the largest companies with the deepest pockets can benefit from it. This insightful book features contributions from legal firms doing innovative things in all aspects of the field, going beyond the enabling technology - from partnering with clients to productizing services, developing external alliances, transforming the talent management function, to encouraging lawyers to invest billable time in new innovative approaches to the business and practice of law - as well as approaches to dealing with market disruption itself.

The Lawyer's Guide to the Future of Practice Management provides law firm leaders with expert opinion on the very latest guidance and market knowledge on what today's legal marketplace might look like tomorrow, organized into four crucial areas of practice management - technology, people and culture, finance and strategy - before taking a horizon-scan of the future, and what law firms need to be aware of in the coming months and years.

Mid-sized law firms in today's legal marketplace are often given three choices: merge, grow, or die. That's accepted wisdom. Mid-sized firms may try to compete for profitable corporate litigation, deals and other bread-and-butter work, but everyone knows they (1) don't have the IT and other systems heft to innovate with the big players (2) don't have the scale to market and compete for global business and (3) can't attract the talent they need to go head-to-head with Big Law on major work. But what if that's wrong? What if mid-sized firms are in an ideal position to fix what's wrong with law practice today? Competitive Strategies for Mid-Sized Law Firms - a collection of essays by and about mid-sized firms - offers a new perspective.

Innovation is arguably an integral part of the knowledge management function and KM practice - as a popular "buzzword" over the past few years, and in the fast changing business world of today, it has become the mainstay of professional service organizations. The complexity of innovation increases with the growth in knowledge available to organizations, and with this comes the need to determine its place in business. Tomorrow's KM: Innovation, best practice and the future of knowledge management focuses on the relationship between innovation and KM, elaborating on the role of KM as the facilitator and enabler of change. Consisting of in-depth case studies and insight from experts within varied fields, this book offers some contextual trendspotting and a general overview of the market. In order to "innovate", one needs to know what it actually means. What is innovation and how does it relate to KM? Where does it start and end within the organization? How do you find out what you need to know in order to innovate?

A useful toolkit in the implementation of the ISO's new standard in Knowledge Management. The International Standards Organization (ISO) recently published it's first standard on knowledge management. This book looks at global examples of best practice in KM, and discusses how the Standard is helping embed these principles into successful organizations.

Although women comprise nearly half of all law students and incoming associates at law firms, and have done so for many years, they remain greatly outnumbered by men at senior levels. If nothing is done to change this trend, the percentage of women equity partners will remain under 20 percent for decades to come. Slow progress in gender equality at senior roles raises awkward questions for the industry - and highlights the challenges that women lawyers face when developing their careers. Indeed, at mid-career, when earnings peak, the top 10 percent of female lawyers earn more than $300,000 a year, while the top 10 percent of male lawyers earn more than $500,000. Coupled with this, the number of female equity partners at top US law firms has risen by only five percent in the last 12 years. Although women comprise 47 percent of associate ranks at law firms, female lawyers make up only 31 percent of those entering the equity partnership class. This book is for women, by women - to help female lawyers progress their careers in an industry still struggling with gender equality. Written by outstanding women lawyers in their respective fields, each contribution takes a personal and professional view of the legal sector, providing insight and analysis of issues as diverse as flexible working, portfolio careers, unconscious bias and the modern career trajectory. The book is split into four sections, and begins with the results of original research undertaken by ARK Group in early 2019. Surveying 100 women lawyers from across the globe, we asked women at all stages in their careers to open up about their experiences, from recruitment to retirement, and the challenges - and opportunities - that being female has brought. The results make for interesting, and perhaps surprising, reading.

Ukulele Basics is a landmark ukulele method for young beginners. Carefully designed for use in both individual- and group-learning contexts, Ukulele Basics supports players and teachers through the early stages of learning, providing the ideal foundation for budding musicians. From how to hold your ukulele, through basic chords and strumming patterns, to playing accompaniments and simple tunes, this carefully paced method provides a complete resource for aspiring players. Suitable for absolute beginners aged 6+ Gradually introduces key musical concepts, tab and stave notation, simple chords and strums and tunes to pluck Online audio of demos for all songs and chords as well as numerous backing tracks Notes for teachers and tips for parents/carers to download. Detailed lesson plans for selected songs can be found below

First full study of the use made by Renaissance writers of the past in their prose fiction. Davis's study could scarcely be more timely or invigorating. SEAN KEILEN, College of William and Mary. Williamsburg VA A majority of the fiction composed in England in the second half of the sixteenth century was set inthe past. All the major prose writers of the period (Thomas Lodge, Sir Philip Sidney, Thomas Nashe, Thomas Deloney, Robert Greene) produced historical fiction, with settings ranging from the ancient world (as in Sidney's Arcadia) to the time of Henry VIII (in Nashe's The Unfortunate Traveller). Yet while studies of the historical drama of the period abound, the historical bias of prose fiction has so far escaped any sort of sustained critical consideration. Renaissance Historical Fiction is the first book-length study of this important topic. It argues for the complex ways in which these prose fictions engage with an idea of the past, and of their power to destabilize some of our dominant models for understanding the period of 'the Renaissance'. The wide range of texts discussed includes Lodge's Robin the Devil; Greene's Ciceronis Amor; John Lyly's Euphues and his England; and the anonymous Famous History of Friar Bacon. In addition, a chapter apiece is devoted to three key authors (Sidney, Deloney and Nashe) whose work best represents the imaginative richness and thematic complexity of the historical fiction of the late sixteenth century. Alex Davis is Lecturer in English at the University of St Andrews.

A reinterpretation of the place and significance of chivalric culture in the sixteenth and seventeenth centuries, and what it says about contemporary attitudes to the medieval. Chivalry and Romance in Renaissance England offers a reinterpretation of the place and significance of chivalric culture in the sixteenth and seventeenth-century and explores the implications of this reconfigured interpretation for an understanding of the medieval generally. Received wisdom has it that both chivalric culture and the literature of chivalry - romances - were obsolete by the time of the Renaissance, an understanding epitomised by the figure of Don Quixote, the reader of chivalric fictions whose risible literary tastes render him absurd. By way of contrast, this study finds evidence for the continued vitality and relevance of chivalric values at all levels of sixteenth- and seventeenth-century society, from the court entertainments of Elizabeth I to the civic culture of London merchants and artisans. At the same time, it charts the process by which, throughout the eighteenth and nineteenth centuries, the chivalric has been firstly exclusively identified with the medieval and then transformed into a virtual shorthand for 'pastness' generally. ALEX DAVIS is lecturer in English, University of St Andrews.

If you're writing one of several applications that call for asynchronous programming, this concise hands-on guide shows you how the async feature in C# 5.0 can make the process much simpler. Along with a clear introduction to asynchronous programming, you get an in-depth look at how the async feature works and why you might want to use it in your application.

Written for experienced C# programmers--yet approachable for beginners--this book is packed with code examples that you can extend for your own projects.Write your own asynchronous code, and learn how async saves you from this messy choreDiscover new performance possibilities in ASP.NET web server codeExplore how async and WinRT work together in Windows 8 applicationsLearn the importance of the await keyword in async methodsUnderstand which .NET thread is running your code--and at what points in the programUse the Task-based Asynchronous Pattern (TAP) to write asynchronous APIs in .NETTake advantage of parallel computing in modern machinesMeasure async code performance by comparing it with alternatives

HORROR HAS A HUMAN FACE . . . In a world over-run with vampires, werewolves and zombies, No Monsters Allowed goes back to the very roots of horror - humanity itself. The vile acts of our fellow men and women, the fears that hide in our own minds, the nightmares that inhabit our everyday lives . . . You'll find all this and more in this collection of 20 stories. Featuring stories from: ALLEN ASHLEY, KEITH BROOKE, JEFF GARDINER, STUART HUGHES, AMELIA MANGAN, GARY MCMAHON, ANNA TABORSKA, and many more...

Impossible bequests of the soul; an outlawed younger son who rises to become justice of the king's forests; the artificially-preserved corpse of the heir to an empire; a medieval clerk kept awake at night by fears of falling; a seventeenth-century noblewoman who commissions copies upon copies of her genealogy; Elizabethan efforts to eradicate Irish customs of succession; thoughts of the legacy of sin bequeathed to mankind by our first parents, Adam and Eve. This book explores how inheritance was imagined between the lifetimes of Chaucer and Shakespeare. The writing composed during this period was the product of what the historian Georges Duby has called a 'society of heirs', in which inheritance functioned as a key instrument of social reproduction, acting to ensure that existing structures of status, wealth, familial power, political influence, and gender relations were projected from the present into the future. In poetry, prose, and drama-in Chaucer's Troilus and Criseyde and his Canterbury Tales; in Spenser's Faerie Queene; in plays by Shakespeare such as Macbeth, As You Like It, and The Merchant of Venice; and in a host of other works-we encounter a range of texts that attests to the extraordinary imaginative reach of questions of inheritance between the fourteenth and the seventeenth centuries. Moving between the late medieval and early modern periods, Imagining Inheritance examines this body of writing in order to argue that an exploration of the ways in which premodern inheritance was imagined can make legible the deep structures of power that modernity wants to forget.