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As digitalization and social media are increasingly blurring the
boundaries between traditional societal, political, and economic
institutions, this book provides a cross-disciplinary examination
of value co-creation. From various standpoints, it examines how
institutions contribute to service ecosystems and how
digitalization is transforming value co-creation in these
ecosystems. Further, the book shares new perspectives on relational
dynamics among government, companies, and citizens. These insights
fill the gaps between service science and political science by
integrating institutional logics into the concept of value
co-creation. The book subsequently examines society as an
interaction space. Topics discussed include the new logic and
transformation mechanisms of economic activities, citizen
participation, governance, and policy-making in the face of
technological innovations, market-based reforms, and the risk of
disconnect between citizens and policy-making. Here the focus is on
value co-creation in complex adaptive systems where institutions,
individuals, and businesses negotiate value and interests in
networked relations. In closing, the book presents a range of
empirical case studies on value co-creation, which provide examples
of active networked citizenship, innovative governance and
policy-making, democratic leadership, and trust-building dialogue
among institutions. The studies address the context of Nordic
countries, recognized as world-leading democracies. Pursuing a
systems approach, the book articulates a social reality composed of
interacting and interconnected elements that cannot be captured
with only micro or macro levels of analysis. Service ecosystems are
considered as configurations of people and technologies embedded in
institutionalized rules, cultural meanings, and practices, offering
valuable insights into the service-centered view of markets and
society. Given the breadth and depth of its coverage, the book
offers a valuable resource for all students and scholars interested
in understanding and envisioning the future democratic landscape.
As digitalization and social media are increasingly blurring the
boundaries between traditional societal, political, and economic
institutions, this book provides a cross-disciplinary examination
of value co-creation. From various standpoints, it examines how
institutions contribute to service ecosystems and how
digitalization is transforming value co-creation in these
ecosystems. Further, the book shares new perspectives on relational
dynamics among government, companies, and citizens. These insights
fill the gaps between service science and political science by
integrating institutional logics into the concept of value
co-creation. The book subsequently examines society as an
interaction space. Topics discussed include the new logic and
transformation mechanisms of economic activities, citizen
participation, governance, and policy-making in the face of
technological innovations, market-based reforms, and the risk of
disconnect between citizens and policy-making. Here the focus is on
value co-creation in complex adaptive systems where institutions,
individuals, and businesses negotiate value and interests in
networked relations. In closing, the book presents a range of
empirical case studies on value co-creation, which provide examples
of active networked citizenship, innovative governance and
policy-making, democratic leadership, and trust-building dialogue
among institutions. The studies address the context of Nordic
countries, recognized as world-leading democracies. Pursuing a
systems approach, the book articulates a social reality composed of
interacting and interconnected elements that cannot be captured
with only micro or macro levels of analysis. Service ecosystems are
considered as configurations of people and technologies embedded in
institutionalized rules, cultural meanings, and practices, offering
valuable insights into the service-centered view of markets and
society. Given the breadth and depth of its coverage, the book
offers a valuable resource for all students and scholars interested
in understanding and envisioning the future democratic landscape.
This book offers a service science perspective on platform
orchestration and on collaborative consumption, providing an
overview of research topics related to service dominant logic in
multi-sided markets. The chapters give an international and
multi-disciplinary overview of the current topics of digital
service platforms from many angles. This overview helps in filling
the gap between service science and recent research of the platform
economy and paves the way for future service platform research.
Open standards and distributed databases such as blockchain
configurations increase the connectivity of business ecosystems as
devices and systems exchange data with each other instead of
through intermediaries. This exchange opens up opportunities for
new value constellations, makes services globally scalable, and
connects local service systems as integrated systems of systems.
The book brings together established academics from a number of
disciplines. This collaboration makes it possible to provide novel
constructs and empirical results that help the reader to understand
how value is co-created and orchestrated in the era of digital
service platforms. In addition to theory building, practical
implications for wider managerial and policy use are highlighted.
The topics in this book are related to service platform
technologies; organizational capabilities; and strategies and
management in the contexts of retail, healthcare, and the public
sector. A wide selection of case studies is used to demonstrate the
implications of platforms for different service and economic
contexts. Combining both theory and practice, this book is highly
recommended for readers interested in the service and marketing
point of view on the platform economy and for practitioners
strategizing for scalable service platforms.Chapters 4 and 10 are
available open access under a Creative Commons Attribution 4.0
International License via link.springer.com.
This book offers a service science perspective on platform
orchestration and on collaborative consumption, providing an
overview of research topics related to service dominant logic in
multi-sided markets. The chapters give an international and
multi-disciplinary overview of the current topics of digital
service platforms from many angles. This overview helps in filling
the gap between service science and recent research of the platform
economy and paves the way for future service platform research.
Open standards and distributed databases such as blockchain
configurations increase the connectivity of business ecosystems as
devices and systems exchange data with each other instead of
through intermediaries. This exchange opens up opportunities for
new value constellations, makes services globally scalable, and
connects local service systems as integrated systems of systems.
The book brings together established academics from a number of
disciplines. This collaboration makes it possible to provide novel
constructs and empirical results that help the reader to understand
how value is co-created and orchestrated in the era of digital
service platforms. In addition to theory building, practical
implications for wider managerial and policy use are highlighted.
The topics in this book are related to service platform
technologies; organizational capabilities; and strategies and
management in the contexts of retail, healthcare, and the public
sector. A wide selection of case studies is used to demonstrate the
implications of platforms for different service and economic
contexts. Combining both theory and practice, this book is highly
recommended for readers interested in the service and marketing
point of view on the platform economy and for practitioners
strategizing for scalable service platforms.Chapters 4 and 10 are
available open access under a Creative Commons Attribution 4.0
International License via link.springer.com.
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