Acceptance sampling is used by firms to monitor the quality of raw materials, components and finished products. Mostly, it is useful when testing is destructive, very expensive, time consuming or when product liability risks are significant. Addis Ababa Bottle and Glass Share Company is one of the oldest glass manufacturing plant in Ethiopia. The company controls the quality of the manufactured lots using partial inspection method. Samples of bottles are taken, inspected, tested, and the lots as a whole are accepted or rejected depending on whether few or many defective items are found in the sample respectively. This book focuses on the identification and monitoring of quality problems of Addis Ababa Bottle and Glass Share Company using the concepts and applications of Acceptance sampling.

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.