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Showing 1 - 8 of 8 matches in All Departments

Never Split The Difference - Negotiating As If Your Life Depended On It (Paperback)

Chris Voss, Tahl Raz

~~R295~~ R272 Discovery Miles 2 720 Save R23 (8%)

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Ships in 5 - 10 working days

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

The Full Fee Agent - How to Stack the Odds in Your Favor as a Real Estate Professional (Hardcover)

Chris Voss, Steve Shull

R673 Discovery Miles 6 730

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Ships in 10 - 15 working days

Beacons of Leadership - Inspiring Lessons of Success in Business and Innovation (Hardcover)

Chris Voss

~~R622~~ R565 Discovery Miles 5 650 Save R57 (9%)

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Ships in 10 - 15 working days

Never Split the Difference - Negotiating as If Your Life Depended on It (Hardcover)

Chris Voss, Tahl Raz

~~R895~~ R633 Discovery Miles 6 330 Save R262 (29%)

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Ships in 12 - 19 working days

Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018)

Henk Akkermans; Foreword by Chris Voss

R1,883 Discovery Miles 18 830

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Ships in 12 - 19 working days

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.