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How to Talk to Customers - Create a Great Impression Every Time with MAGIC (Hardcover): D Berenbaum How to Talk to Customers - Create a Great Impression Every Time with MAGIC (Hardcover)
D Berenbaum
R544 R455 Discovery Miles 4 550 Save R89 (16%)
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Filled with case studies and anecdotes, "How to Talk to Customers" demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

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