While many books focus on developing managerial competencies, most leadership failures are the result of a failure in character, not a failure in competence. But, just like how you don't get in shape by reading a fitness magazine, you don't become a Leader of Character by reading a book on Character. You have to DO what you want to BE! Leaders of Character is a "workout plan" designed to develop six Habits of Character by providing small, daily exercises that strengthen your character muscles for the bigger character tests all leaders face.

Praise for "How to Deal with Difficult Customers"

"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

"Anderson knocks another one out of the park with "How to Deal with Difficult Customers"! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, "Dealer Magazine"

"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications

"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group

"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com

"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliverresults year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, "Results Rule!"

'Rough Beauty' is a powerful and moving insight into the struggle of the community of Vidor, Texas, against poverty and its past links to the Ku Klux Klan.

In a cutthroat world, doing the basics of business well means the difference between winning and losing. Dave Anderson's TKO Series gives you the practical, high-impact strategies you need to build a business that can put the competition down for the count. TKO Sales! presents no-nonsense, tough-as-nails sales practices for selling more of anything.

Packed with easy-to-follow, step-by-step guidance, TKO Sales! will train you in the right skills and the most effective tactics to sell more, sell better, and sell faster. This straightforward guide gives you all the tools to punch above your weight, including checklists, examples, and practical resources you won't find anywhere else.

Get down to business with ten short chapters on:

Selling yourself before selling the product

Listening to your customers in order to sell more

Becoming a true sales professional, not just a person who sells

Stopping objections in their tracks

Getting fully prepared before every sale

The fastest and most profitable ways to close a sale

Give the competition your best shot--with Dave Anderson's TKO Sales!

Practical business guides that pull no punches
Dave Anderson's TKO series presents no-nonsense, down-in-the-trenches management strategies that work in the real world of business. Each of the three informative books in this series offers easy-to-follow, step-by-step guidance on developing the specific skills great managers needs
These quick and to-the-point guides feature detailed techniques and effective strategies presented in user-friendly chapters that are packed with checklists, examples, and practical resources. In each book, readers will find real-world advice in a fast and powerful format that includes:
* Words of Wisdom or "Right Hook Rules"-bite-sized memorable quotes
* Case Studies or "Opening Bell" Stories-real-life business lessons
* Effective Strategies or "Left Hook Laws"-all-meat, no-fat business strategies
* Incisive or "Standard Eight Count" Questions-insightful inquiries that prompt the reader to action
Quick or "Knockout" Summaries-bullet points that sum-up each chapter and offer easy reference
Dave Anderson (Agoura Hills, CA) has led some of the nation's most successful car dealerships and is President of Dave Anderson's Learn to Lead and LearnToLead.com, a Web site that provides free training resources to thousands of people in more than 40 countries. He is also the author of the Wiley books If You Don't Make Waves You'll Drown (0-471-72503-X), Up Your Business (0-471-44546-0), and How to Deal with Difficult Customers (0-470-04547-7).

A revised Second Edition of the book that shows you how to use Bible-based leadership principles to improve business performance

In How to Run Your Business by THE BOOK, famed leadership guru Dave Anderson reveals biblical lessons to help transform the people, culture, and results of your business. Not only will you master timeless business principles based on the world's bestselling book, you'll build a foundation for your business that leads to long-term success. It's a refreshing return to commonsense business basics, based on leadership lessons peppered throughout the Good Book. You'll read what the bible has to say about hiring and training people, managing money, creating a leadership vision, achieving ambitious goals, and much more.

This new Second Edition features a new introduction that includes letters from readers about their success using these principles, a new chapter on leading through crisis, and bonus sections at the end of each chapter that offer new and expanded insights on these powerful leadership principles.Includes practical, proven business guidance gleaned from the BibleFeatures smart business guidance like the High-Five Principles for elevating your people skills, Four Mandates to Maximize Your Time, and How to Overcome the Number One Cause of Management Failure Fully updated with a new Introduction, new section chapter conclusions that help you follow through on each chapter's principle, and an entirely new chapter on crisis leadershipDave Anderson is also the author of "Up Your Business ," "If You Don't Make Waves, You'll Drown," "How to Deal with Difficult Customers," and "How to Lead by THE BOOK"

Best of all, you don't need to be familiar with the Bible to profit from these wise and timeless principles. All you need is a heart open to biblical wisdom and a willingness to lead with courage.

Management

A practical, hard-hitting guide to being a better manager!

In a cutthroat world, doing the basics of business well means the difference between winning and losing. Dave Anderson's TKO Series gives you the practical, high-impact strategies you need to build a business that can put the competition down for the count. "TKO Management!" presents no-nonsense, tough-as-nails practices for becoming a better leader and manager in every way.

Packed with easy-to-follow, step-by-step guidance, "TKO Management!" will train you in the right skills and the most effective tactics for managing your people and your business. This straightforward guide gives you all the tools to punch above your weight, including checklists, examples, and practical resources you won't find anywhere else.

Get down to business with ten short chapters on:

Balancing your management skills and leadership ability

Creating a winning workplace environment

Becoming a powerful, effective motivator

Training and coaching your people to reach their full potential

Crafting a dynamic vision and strategy for your organization

Holding people accountable for results

Dealing with poor performers and underachievers

Give the competition your best shot--with Dave Anderson's "TKO Management!"