This award-winning picture book tells with spare, elegant prose and poignant illustrations how Lila saves her Kenyan village by telling the sky the saddest thing she knows. For months the sun has burned down on Lila's village. It is too hot to gather firewood, or weed the garden. It is even too hot to milk the cow. Without rain the well will run dry and the crops will fail. Lila is so worried that when her grandfather whispers the secret of rain to her, she sets off to talk to the sky herself. Lila and the Secret of Rain introduces the topics of natural resources and the impact that extreme weather can have on people's lives in a tender way that children can relate to. With the added magic of folklore, the African setting sparks interest in our world's diverse cultures. Your heart will be drawn again and again to follow Lila in her quest to save her village with the secret of rain. *A Parents' Choice Gold Award Winner*

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.

David Conway analyses why and how Jews, virtually absent from Western art music until the end of the eighteenth century, came to be represented in all branches of the profession within fifty years as leading figures - not only as composers and performers, but as publishers, impresarios and critics. His study places this process in the context of dynamic economic, political, sociological and technological changes and also of developments in Jewish communities and the Jewish religion itself, in the major cultural centres of Western Europe. Beginning with a review of attitudes to Jews in the arts and an assessment of Jewish music and musical skills, in the age of the Enlightenment, Conway traces the story of growing Jewish involvement with music through the biographies of the famous, the neglected and the forgotten, leading to a radical contextualisation of Wagner's infamous 'Judaism in Music'.

David Conway analyses why and how Jews, virtually absent from Western art music until the end of the eighteenth century, came to be represented in all branches of the profession within fifty years as leading figures - not only as composers and performers, but as publishers, impresarios and critics. His study places this process in the context of dynamic economic, political, sociological and technological changes and also of developments in Jewish communities and the Jewish religion itself, in the major cultural centres of Western Europe. Beginning with a review of attitudes to Jews in the arts and an assessment of Jewish music and musical skills, in the age of the Enlightenment, Conway traces the story of growing Jewish involvement with music through the biographies of the famous, the neglected and the forgotten, leading to a radical contextualisation of Wagner's infamous 'Judaism in Music'.

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.

SEX. DEATH. APOCALYPSE. Inspired by the Book of Revelations, an enigmatic femme fatale embarks on a campaign of ritual murder, staging her crimes as a series of elaborate atrocities steeped in mystical symbolism. Dispensing a deadly brand of divine justice, she preys on the members of a decadent elite whose depraved activities recreate the sadistic visions of history's most infamous literary madman. Investigating the lethal spree, intelligence agent Justine Sinclair is caught in the crossfire between the mysterious killer and a cult of sinister fanatics whose malignant influence spans centuries. And when the killer's homicidal mission reaches its spectacular climax - a holocaust of apocalyptic proportions - Justine must face the most startling revelation of all...the truth about herself.

"THE GREATEST PERFORMANCE IS THE ONE THAT ACHIEVES MADNESS..." Tokyo. A serial killer known as the Doll Maker is stalking the streets of Kabuki-cho, preying on the prostitutes that work in the city's notorious red light district. Obsessed with obscene fantasies and terrifying visions of an apocalyptic holocaust, the killer is a divinely inspired psychopath whose crimes incorporate elements of the occult, Buddhist doctrine and kabuki theatre. Takeshi Harada, a disgraced former police officer, is hired by a powerful yakuza crime boss to track down the elusive killer. Embroiled in a cycle of sex, violence and murder, the investigation leads Harada through the neon netherworld of the Tokyo vice trade -- its love hotels, image clubs and pink salons -- culminating in a life-and-death confrontation with the Doll Maker...and a final chilling act of bloody, symbolic justice.

Key West and its surrounding water rank as one of the world's most popular fishing destinations. Hundreds of thousands of visitors descend upon those islands each year to fish, and some of the best and most innovative fly, light tackle, and offshore charter captains reside there.Whether you are a beginner or an experienced professional, this comprehensive and practical saltwater fishing guide provides all the information necessary to successfully fish the waters surrounding the Lower Keys, including the near-shore Atlantic, the reef and the blue water, the nearby Gulf of Mexico, and the flats and channels surrounding the backcountry keys. An experienced angler himself, David Conway presents the techniques and tackle successfully used to pursue the primary and most popular species of food and game fish in all these waters, as well as some of the lesser-known and migratory species.A broad range of topics of interest for visitors to the keys are covered in this guide, including how to fish the bridges, how and where to tow your boat into the keys, and how to charter a captain. Nothing else matches the depth and breadth of information in ""Fishing Key West and the Lower Keys"".This is an insider's guide to one of the world's greatest fisheries.