|
Showing 1 - 2 of
2 matches in All Departments
This series is dedicated to topics such as service quality,
internal marketing, service design, human resources practices and
service systems, using theoretical research and the results of
empirical studies. This volume concentrates on the effect on
information technology on services performance, service quality,
new service development, brand loyalty, and fair service. It also
covers the relational aspects of services management such as the
customer contact, customer-supplier relationships, and the social
aspect of customer service loyalty.
Part of a series which offers an interdisciplinary approach to the
latest research and practice in services, this volume discusses a
variety of topics in the field.
|
You may like...
Loot
Nadine Gordimer
Paperback
(2)
R398
R330
Discovery Miles 3 300
Loot
Nadine Gordimer
Paperback
(2)
R398
R330
Discovery Miles 3 300
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.