Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary. This Handbook highlights relationship marketing as an area of growing interest and ongoing development within marketing, providing key insights that illustrate its important role in guiding customer-directed business strategies.Relationship marketing is an approach to increase long-term profitability through loyal customers. With increased customer retention, fewer resources need to be invested in acquiring new customers and marketing costs go down. The Handbook on Relationship Marketing brings together contributions from some of the leading figures in the field to analyze the role of marketing with suppliers and customers, as well as internal and lateral partners. The Handbook will appeal to scholars and students of marketing and business. It will also be a useful resource for practitioners looking to exploit relationship marketing for better customer retention. Contributors: M. Bose, T. Boyd, S. Cadwallader, G. Deitz, J.A. Garretson Folse, D.D. Gremler, T.W. Gruen, E. Gummesson, K.P. Gwinner, J.D. Hansen, B.B. Holloway, M.J. Howley Jr., R. Lacey, S. Lampo, K. Landua, K.N. Lemon, H. Majra, R.W. Palmatier, J.T. Parish, R.D. Raggio, S.A. Samaha, R. Saxena, J.N. Sheth, M. Sinha, A. Thomas, P.C. Verhoef, A.G. Walz, S. Wang

In 1782, J. Hector St. John de Crevecoeur wrote, "What then, is the American, this new man? He is an American, who, leaving behind him all his ancient prejudices and manners, receives new ones from the new mode of life he has embraced." In casting aside their European mores, these pioneers, de Crevecoeur implied, were the very embodiment of a new culture, society, economy, and political system. But to what extent did manliness shape early America's character and institutions? And what roles did race, ethnicity, and class play in forming masculinity? Thomas A. Foster and his contributors grapple with these questions in New Men, showcasing how colonial and Revolutionary conditions gave rise to new standards of British American manliness. Focusing on Indian, African, and European masculinities in British America from earliest Jamestown through the Revolutionary era, and addressing such topics that range from slavery to philanthropy, and from satire to warfare, the essays in this anthology collectively demonstrate how the economic, political, social, cultural, and religious conditions of early America shaped and were shaped by ideals of masculinity. Contributors: Susan Abram, Tyler Boulware, Kathleen Brown, Trevor Burnard, Toby L. Ditz, Carolyn Eastman, Benjamin Irvin, Janet Moore Lindman, John Gilbert McCurdy, Mary Beth Norton, Ann Marie Plane, Jessica Choppin Roney, and Natalie A. Zacek.

He had a dream. He dreamt that he lived in a land where the people were free. They were free to live their lives and raise their families, in the light of their own god, without the interference or dictation from the king, the court, the state, or the church, the American dream.

In this timely work, Sheila Deitz and William Thoms have brought together a group of essays that explore some of the human factors that are becoming increasingly recognized as major causes of airplane mishaps and crashes. While much of the discussion on this topic necessarily focuses on pilots, other airline professionals--flight attendants, mechanics, air traffic controllers, and executives--are also subject to the psychological stress addressed in these studies. The contributors examine a selected range of topics that include such areas as working conditions, perception, risk assessment, and the necessity of making choices in an unforgiving environment.

The book presents twelve chapters written by professionals who have devoted considerable time to studying the people who work for commercial airlines, and who have weathered the change from being part of a regulated industry to dealing with life in a cutthroat competitive environment. Among the topics that these professionals and scholars examine are the ways in which an impaired pilot can be deprived of his or her license, and the psychological factors involved; the influence of high altitude on the body, and how some of the physiological risks can be avoided; factors in qualifying pilots for medical certificates; communication and psychological issues facing student pilots; airline deregulation in the U.S. and Canada, and its effect on employees; age discrimination and the effectiveness of older pilots; hijacking; and the drafting of civilian pilots into war efforts. This important collection of essays will be a useful resource for students and professionals in the field of air transportation, as well as for both public and academic libraries.

Hunt/Mello/Deitz Marketing emphasizes the universal importance of marketing, in business, but also in the lives of students, despite their major! The product, the 1st new Principles of Marketing product to be introduced in the past 10 years, was designed with an emphasis on student engagement and relevance, a focus embodied in these four key benefits: * A career focus, to help students understand how marketing will support whatever career path they choose and how to develop their own personal brand. Features like Career Tips, Executive Perspectives and Today's Professional Interviews make marketing relevant and engaging for the student and can found in every chapter. * Integration of key topics that are part of the daily fabric of marketing- globalization, social media, ethics, and marketing analytics. These are covered THROUGHOUT the product and not in a single chapter. * Seamlessly integrated results-driven technology. Shane Hunt personalized the writes all of the Connect application exercises and teaches using Connect every year! The narrative and Connect content were developed side-by-side, allowing for seamless integration and continuity of coverage. * The right content for a semester-long course. Chapters are direct, concise, and approachable in length and written in an upbeat tone. In this newest edition, we have moved Personal Selling and Branding to earlier in the narrative.

CONTEMPORARY BUSINESS MATH FOR COLLEGES, 16E, International Edition presents a basic, arithmetic-based approach to business math. It emphasizes practical skill-building to prepare users for careers in business through step-by-step development of concepts, numerous practice exercises, and real-world application of techniques. The text progresses from the most basic to more complex business math topics. Additional assets to help users gain confidence in mathematics such tutorials, video clips, and more are available on the companion website.

This book considers the impact of digital media and technology on lived experience for young people in foster care. While the extent and intricacies of foster care-known as out-of-home care (OOHC) in Australia, where this study takes place-are not widely understood by the general public, youth in care might struggle to construct a personal identity that goes beyond reflecting the stereotypes and stigma by which they are often recognised. In today's digital environment, media can play a significant role in any individual's developing sense of self, identity, and belonging. Deitz and Sheridan Burns examine OOHC through the lens of networked media environments and investigate the conditions that encourage belonging and resilience in order to establish the role that digital technology can play in supporting those conditions for individuals, family networks, and the care sector.

Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary. This Handbook highlights relationship marketing as an area of growing interest and ongoing development within marketing, providing key insights that illustrate its important role in guiding customer-directed business strategies.Relationship marketing is an approach to increase long-term profitability through loyal customers. With increased customer retention, fewer resources need to be invested in acquiring new customers and marketing costs go down. The Handbook on Relationship Marketing brings together contributions from some of the leading figures in the field to analyze the role of marketing with suppliers and customers, as well as internal and lateral partners. The Handbook will appeal to scholars and students of marketing and business. It will also be a useful resource for practitioners looking to exploit relationship marketing for better customer retention. Contributors: M. Bose, T. Boyd, S. Cadwallader, G. Deitz, J.A. Garretson Folse, D.D. Gremler, T.W. Gruen, E. Gummesson, K.P. Gwinner, J.D. Hansen, B.B. Holloway, M.J. Howley Jr., R. Lacey, S. Lampo, K. Landua, K.N. Lemon, H. Majra, R.W. Palmatier, J.T. Parish, R.D. Raggio, S.A. Samaha, R. Saxena, J.N. Sheth, M. Sinha, A. Thomas, P.C. Verhoef, A.G. Walz, S. Wang

Rethinking Disaster Recovery focuses attention on the social inequalities that existed on the Gulf Coast before Hurricane Katrina and how they have been magnified or altered since the storm. With a focus on social axes of power such as gender, sexuality, race, and class, this book tells new and personalized stories of recovery that help to deepen our understanding of the disaster. Specifically, the volume examines ways in which gender and sexuality issues have been largely ignored in the emerging post-Katrina literature. The voices of young racial and ethnic minorities growing up in post-Katrina New Orleans also rise to the surface as they discuss their outlook on future employment. Environmental inequities and the slow pace of recovery for many parts of the city are revealed through narrative accounts from volunteers helping to rebuild. Scholars, who were themselves impacted, tell personal stories of trauma, displacement, and recovery as they connect their biographies to a larger social context. These insights into the day-to-day lives of survivors over the past ten years help illuminate the complex disaster recovery process and provide key lessons for all-too-likely future disasters. How do experiences of recovery vary along several axes of difference? Why are some able to recover quickly while others struggle? What is it like to live in a city recovering from catastrophe and what are the prospects for the future? Through on-the-ground observation and keen sociological analysis, Rethinking Disaster Recovery answers some of these questions and suggests interesting new avenues for research.

Paula Deitz has delighted readers for more than thirty years with her vivid descriptions of both famous and hidden landscapes. Her writings allow readers to share in the experience of her extensive travels, from the waterways of Britain's Castle Howard to the Japanese gardens of Kyoto, and home again to New York City's Central Park. Collected for the first time, the essays in Of Gardens record her great adventure of continual discovery, not only of the artful beauty of individual gardens but also of the intellectual and historical threads that weave them into patterns of civilization, from the modest garden for family subsistence to major urban developments. Deitz's essays describe how people, over many centuries and in many lands, have expressed their originality by devoting themselves to cultivation and conservation. During a visit to the Abby Aldrich Rockefeller Garden in Seal Harbor, Maine, Deitz first came to appreciate the notion that landscape architecture can be as intricately conceived as any major structure and is, indeed, the means by which we redeem the natural environment through design. Years later, as she wandered through the gardens of Versailles, she realized that because gardens give structure without confinement, they encourage a liberation of movement and thought. In Of Gardens, we follow Deitz down paths of revelation, viewing "A Bouquet of British Parks: Liverpool, Edinburgh, and London"; the parks and promenades of Jerusalem; the Moonlight Garden of the Taj Mahal; a Tuscan-style villa in southern California; and the rooftop garden at Tokyo's Mori Center, among many other sites. Deitz covers individual landscape architects and designers, including Andre Le Notre, Frederick Law Olmsted, Beatrix Farrand, Russell Page, and Michael Van Valkenburgh. She then features an array of parks, public places, and gardens before turning her attention to the burgeoning business of flower shows. The volume concludes with a memorable poetic epilogue entitled "A Winter Garden of Yellow."

Martin Luther King, Jr once said, 'I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin, but by the content of their character'. This is one of the aspirations many had when they fought against racism. They understood that for this aspiration to succeed everyone must participate in the project of completely transforming society to eradicate racial divisions and achieve equal treatment. Today, with the increasing demand to recognize the seemingly insurmountable gap between black people and white people, identity-based anti-racism has become more of a hindrance than a solution for a better and freer world for us all. The shift, from aspiring to transform social organization in order to transcend racial divisions to demanding recognition of racial divisions and identities and protection for minorities, represents the defeat of the universalist and radical politics of the past. Racial thinking, actively promoted by racists, has now become an acceptable tool for identity-based anti-racist activists in their demand for representation, diversity, inclusivity, segregation and safe spaces. Christine Louis-Dit-Sully examines the origins of racial thinking and the relationship between race and culture, she asks us to recognise that racial thinking is not the only way of understanding ourselves and the world around us.

Recueil de textes crees a diverses occasions et en atelier d'ecriture...

In 1782, J. Hector St. John de Crevecoeur wrote, "What then, is the American, this new man? He is an American, who, leaving behind him all his ancient prejudices and manners, receives new ones from the new mode of life he has embraced." In casting aside their European mores, these pioneers, de Crevecoeur implied, were the very embodiment of a new culture, society, economy, and political system. But to what extent did manliness shape early America's character and institutions? And what roles did race, ethnicity, and class play in forming masculinity? Thomas A. Foster and his contributors grapple with these questions in New Men, showcasing how colonial and Revolutionary conditions gave rise to new standards of British American manliness. Focusing on Indian, African, and European masculinities in British America from earliest Jamestown through the Revolutionary era, and addressing such topics that range from slavery to philanthropy, and from satire to warfare, the essays in this anthology collectively demonstrate how the economic, political, social, cultural, and religious conditions of early America shaped and were shaped by ideals of masculinity. Contributors: Susan Abram, Tyler Boulware, Kathleen Brown, Trevor Burnard, Toby L. Ditz, Carolyn Eastman, Benjamin Irvin, Janet Moore Lindman, John Gilbert McCurdy, Mary Beth Norton, Ann Marie Plane, Jessica Choppin Roney, and Natalie A. Zacek.

This book constitutes the refereed proceedings of the 11th International Workshop on Structural and Syntactic Pattern Recognition, SSPR 2006 and the 6th International Workshop on Statistical Techniques in Pattern Recognition, SPR 2006, held jointly in Hong Kong, China in August 2006 as a satellite event of the 18th International Conference of Pattern Recognition, ICPR 2006.

The 38 revised full papers and 61 revised poster papers presented together with 4 invited papers were carefully reviewed and selected from 217 submissions. The papers are organized in topical sections on image analysis, vision, character recognition, bayesian networks, graph-based methods, similarity and feature extraction, image and video, vision, kernel-based methods, recognition and classification, similarity and feature extraction, document analysis, graph-based methods, recognition and classification, image analysis, facial image analysis, representation, feature selection, clustering, multiple classifier systems, recognition and classification, unsupervised learning, dimensionality, representation, biometrics, and applications.