What really makes for an exceptional employee experience? Delivering a great employee experience is crucial but how can organizations create an experience that enables their teams to unlock their potential and thrive? Employee Experience by Design is the practical guide drawing on positive psychology and design principles for HR and OD professionals, business leaders and all those needing to create an employee experience that takes you through the steps to empower people to perform at their best. This new edition sets out simple but practical steps that any team or organization can follow. Readers will understand how to use tools to measure employee experience (EX) and demonstrate return on investment, as well as understand how they are performing in EX. Learn to build a robust business case for employee experience, align EX activity with organizational strategy to demonstrate impact and design an exceptional experience for employees. This updated guide leads you through the approaches of EX design through a user-friendly framework covering all levels of EX, from company culture to people processes and shows how to implement them in the workplace. This book is packed with clear tips, tools and examples from organizations including ING, Expedia Group and ADEO. It is essential reading for anyone looking to develop a healthy, high-performing and harmonious environment where people can excel.

What really makes for an exceptional employee experience? Delivering a great employee experience is crucial but how can organizations create an experience that enables their teams to unlock their potential and thrive? Employee Experience by Design is the practical guide drawing on positive psychology and design principles for HR and OD professionals, business leaders and all those needing to create an employee experience that takes you through the steps to empower people to perform at their best. This new edition sets out simple but practical steps that any team or organization can follow. Readers will understand how to use tools to measure employee experience (EX) and demonstrate return on investment, as well as understand how they are performing in EX. Learn to build a robust business case for employee experience, align EX activity with organizational strategy to demonstrate impact and design an exceptional experience for employees. This updated guide leads you through the approaches of EX design through a user-friendly framework covering all levels of EX, from company culture to people processes and shows how to implement them in the workplace. This book is packed with clear tips, tools and examples from organizations including ING, Expedia Group and ADEO. It is essential reading for anyone looking to develop a healthy, high-performing and harmonious environment where people can excel.

How can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives. An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.

How can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives. An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.

In a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.

An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

Design and deliver your employee engagement strategy more effectively with this printable, customizable training programme. Studies show that employees who are not engaged with their work are less productive, have a negative impact on customer service and innovation, are more frequently absent and leave at a higher rate than those who are. Efforts to engage employees have created a competitive business advantage, so it is therefore not surprising that companies are seeking to improve employee engagement by training managers in how to implement it. The Employee Engagement Toolkit offers eight practical training modules for use in in-house team learning sessions, covering - Defining employee engagement: what is it? - Setting your employee engagement objectives: why do we need engaged employees? - Building the business case for employee engagement - Measuring employee engagement - How to develop engagement: putting your plan into action - Essential tools and techniques for employee engagement - Communicating for engagement - Planning and action With an emphasis on active learning through discussions, exercises and role plays, the Employee Engagement Toolkit provides HR and employee engagement practitioners, consultants and trainers with a complete set of tools to train in embedding employee engagement in everyday practice. About the Kogan Page Toolkits: Our toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill managers in performance management, change management and employee engagement.