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This book showcases various methodological approaches to the
analysis of organizational talk and text. Arguing that
organizations are discursive constructions that are communicatively
constituted, the authors use the analysis of transcripts of
audio-recordings of naturally-occurring workplace talk and
authentic written texts to demonstrate what applied linguistics has
to offer to scholarly research into organizations as well as
management practice and training. The authors discuss the
theoretical underpinnings of discursive approaches to the role
language in the communicative constitution of organization, and
then each chapter focuses on one particular analytical
approach. The chapters cover conversation analysis;
membership categorization analysis, positioning theory;
ventriloquism; metaphor analysis; and metadiscourse analysis and
computer-mediated discourse analysis. Consequently, this
interdisciplinary work presents a number of methods that allow
researchers unfamiliar with fine-grained linguistic analyses of
naturally-occurring talk and text to explore ways of adding to
their repertoire of research skills.
Online writing plays a complex and increasingly prominent role in
the life of organizations. From newsletters to press releases,
social media marketing and advertising, to virtual presentations
and interactions via e-mail and instant messaging, digital writing
intertwines and affects the day-to-day running of the company - yet
we rarely pay enough attention to it. Typing on the screen can
become particularly problematic because digital text-based
communication increases the opportunities for misunderstanding: it
lacks the direct audio-visual contact and the norms and conventions
that would normally help people to understand each other. Providing
a clear, convincing and approachable discussion, this book
addresses arenas of online writing: virtual teamwork, instant
messaging, emails, corporate communication channels, and social
media. Instead of offering do and don't lists, however, it teaches
the reader to develop a practice that is observant, reflective, and
grounded in the understanding of the basic principles of language
and communication. Through real-life examples and case studies, it
helps the reader to notice previously unnoticed small details,
question previously unchallenged assumptions and practices, and
become a competent digital communicator in a wide range of
professional contexts.
The crucial role language plays in constituting our reality, and in
achieving political influence and control, has long been known in
scholarship. However, appreciation of the role of language in
understanding our social realities and power relations has not been
fully translated to education or even to research beyond
linguistically focussed academic strands. Bringing together
well-established scholars from a range of disciplines, this book
demonstrates why language awareness and discourse consciousness
should be considered a key skill in business and professional life,
and looks closely at language in areas such as entrepreneurship,
leadership, human resource management, medical, financial, or
business communication, ecology, media, and politics. The authors
demonstrate how the understanding of the minutiae of language use
in a variety of professional contexts leads to knowledge that will
empower future generations of professionals and enable them to
develop a self-reflexive, critical, and more ethical practice.
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