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The worldwide expansion of the tourism industry creates many
encounters between global agents and local forces, yet the
host-guest interaction is rarely considered from the point of view
of the experience of work. This study documents and discusses such
a global-local encounter, based on fieldwork carried out in hotels
in Barbados and Malta. Insight is drawn froma a review of such
issues as recruitment, promotion, redundancy, discipline, security,
communication, expertise, total quality management iniatives, trade
unionism and industrial action.
The worldwide expansion of the tourism industry creates many
encounters between global agents and local forces, yet the
host-guest interaction is rarely considered from the point of view
of the experience of work. This study documents and discusses such
a global-local encounter, based on fieldwork carried out in hotels
in Barbados and Malta. Insight is drawn from a review of such
issues as recruitment, promotion, redundancy, discipline, security,
communication, expertise, total quality management iniatives, trade
unionism and industrial action.
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Loot
Nadine Gordimer
Paperback
(2)
R398
R330
Discovery Miles 3 300
Not available
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