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This book explores how novel digital services, including
e-services, digital platforms and mobile apps, are increasingly
being innovated through open processes. It investigates how and why
organizations invite external developers to participate in their
innovation, often catalyzed by contests and the provision of open
data, with the aim of designing digital services that go beyond the
capability of the organizations themselves. Taking a contest driven
approach to innovation, the book provides an accessible yet
comprehensive introduction to the area of open digital innovation.
It offers an analysis of key scientific principles underlying open
innovation and based on these provides practical tools for
improving the digital innovation process. Furthermore, the book
introduces instruments for managing innovation contests, in
particular for overcoming innovation barriers and for harnessing
the power of motivating factors. It serves as a text for graduate
and undergraduate courses in digital innovation and
entrepreneurship, but is also a valuable resource for managers as
well as policy makers in the field of open digital innovation.
This book explores how novel digital services, including
e-services, digital platforms and mobile apps, are increasingly
being innovated through open processes. It investigates how and why
organizations invite external developers to participate in their
innovation, often catalyzed by contests and the provision of open
data, with the aim of designing digital services that go beyond the
capability of the organizations themselves. Taking a contest driven
approach to innovation, the book provides an accessible yet
comprehensive introduction to the area of open digital innovation.
It offers an analysis of key scientific principles underlying open
innovation and based on these provides practical tools for
improving the digital innovation process. Furthermore, the book
introduces instruments for managing innovation contests, in
particular for overcoming innovation barriers and for harnessing
the power of motivating factors. It serves as a text for graduate
and undergraduate courses in digital innovation and
entrepreneurship, but is also a valuable resource for managers as
well as policy makers in the field of open digital innovation.
This edited volume highlights the latest advances in and findings
from research on service automation in public sector organizations.
The contributing authors use a mix of social and technological
approaches to increase readers’ understanding of public service
automation. The respective chapters discuss the automation of
services in public organizations from a conceptual standpoint,
present empirical examples of automation applications in public
organizations, and consider the implementation-related challenges
that can arise. The book’s overall goal is to aid and inspire
researchers and practitioners to expand their knowledge of service
automation in public organizations, while also providing a
foundation for policy development and future research. Following a
brief introductory chapter, the book addresses major gaps in our
current understanding of service automation in public
organizations, and provides suggestions for future research.
Moreover, it argues that there is a continued need to observe and
learn from empirical examples, and a need for more critical studies
on the social and societal consequences of increased service
automation in public organizations.
This edited volume highlights the latest advances in and findings
from research on service automation in public sector organizations.
The contributing authors use a mix of social and technological
approaches to increase readers' understanding of public service
automation. The respective chapters discuss the automation of
services in public organizations from a conceptual standpoint,
present empirical examples of automation applications in public
organizations, and consider the implementation-related challenges
that can arise. The book's overall goal is to aid and inspire
researchers and practitioners to expand their knowledge of service
automation in public organizations, while also providing a
foundation for policy development and future research. Following a
brief introductory chapter, the book addresses major gaps in our
current understanding of service automation in public
organizations, and provides suggestions for future research.
Moreover, it argues that there is a continued need to observe and
learn from empirical examples, and a need for more critical studies
on the social and societal consequences of increased service
automation in public organizations.
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