Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library's values and services Recognize and respond to diversity in user needs

Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library's values and services Recognize and respond to diversity in user needs

Working with Collections: An Introduction for Support Staff deals with the technical service aspect of library work- the processes that put a book on the shelf or online. It provides an introduction to publishers, vendors, preparing items for use, and caring for items in the collections and is both a text for professors who teach in library support staff programs and their students, and an introductory manual for support staff who work in libraries. This material is written in clear language with practical examples of how performance can contribute to exemplary library service. It is aligned with the ALA support staff standards and prepares library support staff to: *Know how to use an integrated library system and other appropriate online tools. *Know the basic principles of collection development and management. *Assist with decisions regarding selection, de-selection, retention and replacement of all types of library resources. *Know the basic principles, and can apply, the appropriate procedures to the processes that provide users with access to a wide variety of content. *Know the various ways in which content, in multiple formats, is produced and distributed to libraries. *Understand the value of resource sharing agreements and apply them to collection decisions. *Know and use the recognized standard evaluative sources to assist with collection development. *Know the principles and basic practices regarding the preservation of library resources. *Apply appropriate methods and techniques for accurate preparation of library resources *Explain and apply policies regarding library collections.

Working with Collections: An Introduction for Support Staff deals with the technical service aspect of library work- the processes that put a book on the shelf or online. It provides an introduction to publishers, vendors, preparing items for use, and caring for items in the collections and is both a text for professors who teach in library support staff programs and their students, and an introductory manual for support staff who work in libraries. This material is written in clear language with practical examples of how performance can contribute to exemplary library service. It is aligned with the ALA support staff standards and prepares library support staff to: *Know how to use an integrated library system and other appropriate online tools. *Know the basic principles of collection development and management. *Assist with decisions regarding selection, de-selection, retention and replacement of all types of library resources. *Know the basic principles, and can apply, the appropriate procedures to the processes that provide users with access to a wide variety of content. *Know the various ways in which content, in multiple formats, is produced and distributed to libraries. *Understand the value of resource sharing agreements and apply them to collection decisions. *Know and use the recognized standard evaluative sources to assist with collection development. *Know the principles and basic practices regarding the preservation of library resources. *Apply appropriate methods and techniques for accurate preparation of library resources *Explain and apply policies regarding library collections.

Many library support staff (LSS) who do not have management training will assume supervisory roles in library services during their careers. This book is written to help LSS understand, support, and apply the basic principles of library supervision and management in their work on the topics of regulations and bylaws hiring, staff performance expectations, leadership and professional learning. Readers will learn how to engage in effective decision-making and participate in productive library meetings. The importance of library policies, and procedures are explained through many practical examples. The scope of the book addresses many different aspects and examples of library management and how LSS can seek supportive roles to enhance library services and programs. Chapters are written on these topics: *Basic regulations and bylaws *Principles of management *Hiring *Staff performance expectations *Leadership, professional learning *Library policies and procedures The book also addresses budget, fundraising and grants, partnerships, community demographics, marketing, goal management, customer service, conducting meetings, and effective decision-making. This book is aligned with the revised ALA- LSSC competency standards for management and supervision, and may be used as a textbook by instructors of Library Science programs or as a reference manual for library support staff who are learning on the job about the ever changing environment of working with others.

Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today's library requires that support staff understand and implement these basic principles. The chapters of this book are carefully and purposefully aligned with the new American Library Association - Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job. Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.

Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today's library requires that support staff understand and implement these basic principles. The chapters of this book are carefully and purposefully aligned with the new American Library Association - Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job. Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.

Many library support staff (LSS) who do not have management training will assume supervisory roles in library services during their careers. This book is written to help LSS understand, support, and apply the basic principles of library supervision and management in their work on the topics of regulations and bylaws hiring, staff performance expectations, leadership and professional learning. Readers will learn how to engage in effective decision-making and participate in productive library meetings. The importance of library policies, and procedures are explained through many practical examples. The scope of the book addresses many different aspects and examples of library management and how LSS can seek supportive roles to enhance library services and programs. Chapters are written on these topics: *Basic regulations and bylaws *Principles of management *Hiring *Staff performance expectations *Leadership, professional learning *Library policies and procedures The book also addresses budget, fundraising and grants, partnerships, community demographics, marketing, goal management, customer service, conducting meetings, and effective decision-making. This book is aligned with the revised ALA- LSSC competency standards for management and supervision, and may be used as a textbook by instructors of Library Science programs or as a reference manual for library support staff who are learning on the job about the ever changing environment of working with others.