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The hospitality and tourism sector is an increasingly significant
contributor to GDP worldwide, as well as a key source of employment
in developing regions. Drawing on contemporary research, this
Handbook provides a provocative review of the major human resource
challenges facing the hospitality and tourism sector today. Leading
international scholars examine how hospitality and tourism
businesses succeed through a consistently high level of service,
particularly through the attitudes and behaviours of front-line
employees to positively impact upon guest satisfaction and improve
intention to return. Against this background, chapters analyse the
myriad of reasons the industry struggles to attract and retain
quality employees, including long and unsocial hours,
non-competitive pay and unsophisticated management practices.
Offering a thorough review of these human resource challenges
through employee focus groups, in-depth interviews and surveys,
this Handbook offers evidence-informed recommendations for their
resolution. These include; strategies and tactics associated with
brand internalisation, talent management, engagement,
high-performance practices, learning and leadership development.
Practical and engaging, this Handbook will be of interest to
students and scholars researching hospitality and tourism from a
business management perspective. Senior hospitality leaders will
also benefit from the ideas herein, gaining competitive advantage
by creating and supporting highly engaged and effective employees.
Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C.
Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L.
Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W.
Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. Wang
The hospitality and tourism sector is an increasingly significant
contributor to GDP worldwide, as well as a key source of employment
in developing regions. Drawing on contemporary research, this
Handbook provides a provocative review of the major human resource
challenges facing the hospitality and tourism sector today. Leading
international scholars examine how hospitality and tourism
businesses succeed through a consistently high level of service,
particularly through the attitudes and behaviours of front-line
employees to positively impact upon guest satisfaction and improve
intention to return. Against this background, chapters analyse the
myriad of reasons the industry struggles to attract and retain
quality employees, including long and unsocial hours,
non-competitive pay and unsophisticated management practices.
Offering a thorough review of these human resource challenges
through employee focus groups, in-depth interviews and surveys,
this Handbook offers evidence-informed recommendations for their
resolution. These include; strategies and tactics associated with
brand internalisation, talent management, engagement,
high-performance practices, learning and leadership development.
Practical and engaging, this Handbook will be of interest to
students and scholars researching hospitality and tourism from a
business management perspective. Senior hospitality leaders will
also benefit from the ideas herein, gaining competitive advantage
by creating and supporting highly engaged and effective employees.
Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C.
Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L.
Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W.
Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. Wang
This book draws on a study of student transitions in higher
education institutions to both unpack the concept of a learning
transition and develop pedagogic strategies to enable learners to
develop their learning careers. This book provides an original
perspective on teaching and learning in higher education.
Learning Transitions in Higher Education draws on a study of
student transitions in higher education institutions to both unpack
the concept of a transition and develop teaching and learning
approaches to enable learners to progress their learning careers.
Its focus is on issues which are now central to the concerns of
higher education researchers and policy-makers; those of teaching,
learning and assessment. Currently, these are not fully understood,
with the result that inadequate and inappropriate models are used
in research accounts and policy deliberations. This book theorises
the practice of student learning transitions in real-life settings
and as moments in their learning and assessment careers. It
examines five aspects of transitions: identity transformations,
literacy practices, transformational pedagogies, assessments for
learning and feedback mechanisms. As a consequence the book
provides an original perspective on teaching and learning in higher
education in the context of the increased marketisation and global
mobility of the sector.
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The Way We Play (Hardcover)
Hugh Burke & Kylie Donohue; Illustrated by Blueberry Illustrations
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R670
Discovery Miles 6 700
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Ships in 10 - 15 working days
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Canning food in the home has become practically a lost art but it
is going through a resurgence in popularity lately thanks to the
growth of self-sufficiency and home grown organic foods. This book
is a guide for people wishing to learn how to prepare and store
vegetables, fruits and soups. Many of the earliest books,
particularly those dating back to the 1900s and before, are now
extremely scarce and increasingly expensive. We are republishing
these classic works in affordable, high quality, modern editions,
using the original text and artwork.
This scarce antiquarian book is a selection from Kessinger
Publishing's Legacy Reprint Series. Due to its age, it may contain
imperfections such as marks, notations, marginalia and flawed
pages. Because we believe this work is culturally important, we
have made it available as part of our commitment to protecting,
preserving, and promoting the world's literature. Kessinger
Publishing is the place to find hundreds of thousands of rare and
hard-to-find books with something of interest for everyone!
This scarce antiquarian book is a selection from Kessinger
Publishing's Legacy Reprint Series. Due to its age, it may contain
imperfections such as marks, notations, marginalia and flawed
pages. Because we believe this work is culturally important, we
have made it available as part of our commitment to protecting,
preserving, and promoting the world's literature. Kessinger
Publishing is the place to find hundreds of thousands of rare and
hard-to-find books with something of interest for everyone!
This scarce antiquarian book is a selection from Kessinger
Publishing's Legacy Reprint Series. Due to its age, it may contain
imperfections such as marks, notations, marginalia and flawed
pages. Because we believe this work is culturally important, we
have made it available as part of our commitment to protecting,
preserving, and promoting the world's literature. Kessinger
Publishing is the place to find hundreds of thousands of rare and
hard-to-find books with something of interest for everyone!
Technology has changed the way we live and interact with each
other. In our modern world, schools need to establish learning
environments that engage students and build on digital student
experiences outside of school. Although education leaders do not
have to be digital experts, they need to recognize the importance
of supporting learning communities that embrace technological
innovation. Principals have an important role in creating an
effective school technology plan that supports teachers as they
explore the potential of the digital world. The Digital Principal
shows educational leaders how to apply their leadership skills to
the challenge of creating and supporting a learning environment
rich in technology and opportunities for students and teachers to
work, teach, and learn in the digital age. From basics of digital
literacy and digital citizenship, to connecting to the digital
community and accessing digital and virtual worlds, this book
establishes a framework for integrating technology into instruction
and learning. It includes technology standards specific to
educational administrators, a survey testing a school's TQ
(Technology Quotient, or its readiness to embrace both the digital
principle and the digital principal), tips for grant writing to
improve a school's resources, and ways to support teachers in
becoming facilitators to students' learning with technology. This
timely book describes effective ways to provide visionary
leadership in the digital age.
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Material Constitution - A Reader (Paperback)
Michael Rea; Contributions by Michael B Burke, Hugh S Chandler Roderick M Chisholm, Frederick C. Doepke, Peter T. Geach, …
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R2,370
Discovery Miles 23 700
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Ships in 10 - 15 working days
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The only anthology available on material constitution, this book
collects important recent work on well known puzzles in metaphysics
and philosophy of mind. The extensive, clearly written introduction
helps to make the essays accessible to a wide audience.
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