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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry
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Handbook of Human Resource Management in the Tourism and Hospitality Industries (Hardcover)
Loot Price: R5,596
Discovery Miles 55 960
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Handbook of Human Resource Management in the Tourism and Hospitality Industries (Hardcover)
Expected to ship within 12 - 19 working days
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The hospitality and tourism sector is an increasingly significant
contributor to GDP worldwide, as well as a key source of employment
in developing regions. Drawing on contemporary research, this
Handbook provides a provocative review of the major human resource
challenges facing the hospitality and tourism sector today. Leading
international scholars examine how hospitality and tourism
businesses succeed through a consistently high level of service,
particularly through the attitudes and behaviours of front-line
employees to positively impact upon guest satisfaction and improve
intention to return. Against this background, chapters analyse the
myriad of reasons the industry struggles to attract and retain
quality employees, including long and unsocial hours,
non-competitive pay and unsophisticated management practices.
Offering a thorough review of these human resource challenges
through employee focus groups, in-depth interviews and surveys,
this Handbook offers evidence-informed recommendations for their
resolution. These include; strategies and tactics associated with
brand internalisation, talent management, engagement,
high-performance practices, learning and leadership development.
Practical and engaging, this Handbook will be of interest to
students and scholars researching hospitality and tourism from a
business management perspective. Senior hospitality leaders will
also benefit from the ideas herein, gaining competitive advantage
by creating and supporting highly engaged and effective employees.
Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C.
Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L.
Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W.
Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. Wang
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